iOS App is now ready for production. The 3CX iOS App V5.6 is now ready for production following its beta release. No further user-facing changes have been added since the beta. Get the Update Download the latest release from the App Store. For instructions on how to install and provision the 3CX iOS app, see our configuration guide. View the complete changelog for a detailed br [...]
Android app is now ready for production use. The 3CX Android App V5.6 is now ready for production following its beta release. BETA release included security-related enhancements, stability improvements and fixes for issues affecting daily usage. No further user-facing changes have been added in the production release. Get the Update Download the latest release from the Google P [...]
New Live Chat (6.0.133) and WordPress Plugin (10.0.18) The following updates have been applied to the 3CX Live Chat plugin. These will be downloaded automatically if you're using the Live Chat Code Snippet plugin. For WordPress you will be prompted to update if automatic updates are not enabled. Live Chat Version 6.0.133 Reduced the widget size by approximately 10% for faster l [...]
Configuring DATEV Connector for the latest 3CX Windows App. Looking for a way to configure your DATEV Connector for the latest 3CX Windows App? Here it is! Many tax consultants, accounting firms, payroll providers, law firms and office teams work in DATEV every day. But when phone calls and client records sit in separate systems, simple tasks can take longer than they should le [...]
Update 9 brings new features and improvements to make 3CX easier to configure, manage and use. Join our V20 Update 9 overview webinar on the 3CX YouTube channel for a live walkthrough of the latest additions and what they mean for System Admins, 3CX Partners and Users. The webinar will be hosted by Kevin Attard, Product Communications Manager and Nicholas Borg, CAIO. What We’ll [...]
Holiday prompts configured per department in V20 Update 9. Looking for an easy way to configure your holiday messages? Here it is! In V18, holiday prompts were configured at PBX level. This worked, but required all inbound calls to follow a system-wide specification. In V20 Update 9, the feature returns using the V20 department model. This means holiday settings are now handled [...]
Price decreases across the board for larger systems. Services explained. To help customers simplify their system management, we've updated Hosted by 3CX pricing. Read on to evaluate your options in today’s landscape. Hosted by 3CX Simplified Tier Pricing As part of our ongoing hosting improvements, we’ve increased automation across our hosting platform. We've also improved our [...]
Grok transcription, AI assistants and improved queue management. Update 9 Final delivers one of the most significant visual overhaul updates yet for 3CX, alongside powerful new enterprise call center features, expanded AI capabilities and greater flexibility for Admins, Partners and Service providers. Read on for more! Redesigned Web Client & Dialer Update 9 delivers a majo [...]
How the new AI features in Update 9 RC3 compare to Update 8. Update 9 RC3 introduces a more streamlined AI experience, making it easier to manage how your system handles calls. With a cleaner interface, improved call routing and more flexible AI controls, you can fine-tune behaviour without added complexity. From smarter prompts to better call screening and handling, everything [...]
Learn how to write effective prompts, avoid common mistakes and optimize your AI Agent for real conversations. In Part 1, we looked at the fundamentals of prompt engineering: writing instructions instead of prose, removing unnecessary definitions, avoiding contradictions and keeping prompts concise. In this blog, we'll go beyond prompt structure and focus on how AI models act [...]
Copyright © 2026