Better tools to manage VoIP Provider template changes to your trunks. We're building up your VoIP Provider toolbox with Version 20 Update 9, giving you better management for your custom templates. The new VoIP Provider Template Builder is a powerful, built-in toolset designed to let you create, customize, and manage SIP trunk templates directly from the 3CX Admin Panel. The new [...]
Cleaner interface, improved navigation and faster everyday workflows. With V20 Update 9, we’ve introduced the most significant redesign of the 3CX Web Client to date. Nearly every part of the interface has been updated to improve usability, reduce clutter and make daily tasks quicker and more intuitive. From handling calls to managing chats and contacts, the new Web Client is b [...]
More control over wait times, routing and caller experience. V20 Update 9 introduces a major set of improvements to queue behaviour, designed specifically for enterprise call centers. These updates give Admins greater control over how calls are handled, how long callers wait and how queues respond under pressure. From smarter escalation to more flexible callback options, the fo [...]
New transcription engine, leaner AI agents and more admin control. Following on from the successful ALPHA release, V20 Update 9 BETA introduces a major new addition to 3CX AI capabilities - Grok (xAI). This integration brings a fast, simple and cost-effective option for transcription, summaries and sentiment analysis. Alongside this, we’ve made further improvements to AI agents [...]
3CX to support Grok for transcription in update 9. AI is evolving fast and so is 3CX. We’re making a number of updates to our editions to better reflect how AI features are delivered and priced today. This includes changes to ENT+, support for providers like Grok, simpler edition naming and updated pricing and discounts. Read on for the details. 3CX to Support Grok in Update 9 [...]
Up to 30% off upgrades, renewals & new licenses. Lock in your price on multi-year renewals. Running throughout Q2 2026, 3CX is introducing a comprehensive set of promotions designed to help customers and partners align with the Fair Usage Policy while securing long-term cost savings. Whether you’re upgrading an existing system, purchasing a new license, or operating in the [...]
AI-powered transcription and analytics are transforming business conversations. Business communication has always generated value - whether through phone calls, support interactions, sales conversations, customer complaints or high-stakes negotiations. Each exchange carries insight, intent and opportunity, shaping relationships and directly influencing outcomes across the organ [...]
Hackers are becoming smarter at thwarting IP based security. Upgrade to Update 8A immediately. IP based SIP Trunk users are increasingly at risk of hacker attacks. Recently we have seen a surge in techniques and methods which can circumvent systems with loosely configured security. If you haven’t locked down your IP based SIP trunk for today’s environment your system is at risk [...]
Platform optimizations and better contact handling. Following a successful beta release, 3CX Android App V5.5 is now available for production. This version brings platform optimizations, improved contact handling and a range of usability, security and stability fixes across calling and the user interface. Recap on What’s New Contact Handling Improvements Contact management and [...]
Full iOS 26 support and better performance. Following a successful beta release, 3CX iOS App V5.5 is now available for production. This version brings full support for iOS 26, along with performance improvements, enhanced stability and a range of fixes across calling, messaging and contacts. Recap on What’s New Full Support for iOS 26 With official iOS 26 support, users can exp [...]
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