3CX Phone System 12 Service Pack 2

We are pleased to announce the launch of 3CX Phone System 12 Service Pack 2. This second service pack includes a host of new features and improvements over Service Pack 1, such as the ability to drag and drop calls within the full screen presence window, an improved 3CX TAPI driver and the ability to save your presence layout.

New Service Pack 2 Features

Drag and Drop

Users can now drag and drop calls within 3CXPhone for Windows, making it easier to manage your calls.

Save Your Presence Layout

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3CXPhone for Windows will now save the way you have setup your presence window. Additionally the presence screen will automatically launch when 3CXPhone starts.

Improved 3CX TAPI Driver

We’ve improved 3CX TAPI driver so that it now works with Microsoft Outlook as well as 3rd party TAPI aware applications, giving you the freedom to make calls using your CRM or TAPI applications. Note: Uninstall the previous 3CX CRM module and download and install the latest 3CX CRM installer from here: http://downloads.3cx.com/downloads/3CXPlugins.exe

Right Click Functionality

3CXPhone   3CXPhone   3CXPhone

Right click on your contacts, call history, chat, voicemails, recordings and more to easily access more features.

Bulk Extension Import and Export

3CX Phone System     3CX Phone System

The 3CX Administrator can now easily export all extensions and their settings to a csv file. You can also import extensions via csv. Check out this blog post for more information https://www.3cx.com/blog/docs/bulk-extension-import/.

Other features in this service pack include “tel” protocol registration in Windows, Auto-Answer and echo cancellation. View the complete list of features and fixes for 3CXPhone for Windows here and all the improvements made to 3CX Phone System 12 here.

Installing 3CX Phone System 12 Service Pack 2

Access the 3CX Management Console, click on 3CX Service Packs / Updates and download SP2. If you don’t see any new available updates, it’s because you’re running an older version of 3CX Phone System. We advise you backup 3CX Phone System, uninstall your current version and download and install the latest version. Once the installation has finished, restore your backup. Users of 3CX Phone System 12 need to first upgrade to SP1 and then SP2.

3CX Phone System 11 MyPhone Silver-light Cleanup Tool

3CXPhone System version 11 users can remove 3CX MyPhone, Desktop Components and Silverlight using this tool http://downloads.3cx.com/downloads/3CXV11MyPhoneCleanupTool.msi


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Documentation and Links

Give us your feedback and comments in the 3CX Forums and on our Facebook Page.