New xAI Grok 4.3 model for AI transcription.
Following the successful ALPHA and BETA releases, we are now releasing a Release Candidate for V20 Update 9.
What’s New
- Added new xAI Grok 4.3 model for AI transcription
- Implemented chunking for xAI to support transcription of larger recordings
- Improved route-by-name so AI agents can identify and transfer to the correct employee more accurately
View the complete changelog here.
Get Started with V20 Update 9 RC
To try out these new features, upgrade to V20 Update 9 RC.
- Log in to the Admin Console
- Navigate to System > Updates
- Select Update 9 RC and click Download
Join the Discussion
Join the 3CX discussion in our dedicated Partner or Customer Forums. Follow us on X and LinkedIn to stay-up-to date on latest news and feature releases.
