The licensing mechanism for 3CX Phone System has changed due to software piracy issues. If you own an older 3CX Phone System license (Version 10, Service Pack 5 or below, version 9 or version 8) and you attempt to install 3CX Phone System on a new machine or make a completely new install, you will get the message below:
In this case you will need to contact the 3CX licensing team to have your license key reset. You will also need to follow a few steps to update your 3CX Phone System licensing module. If you have 3CX Phone System v10 Service Pack 6 or later you will not need to do anything at this point.
If you receive this error, please contact the 3CX Licensing Team on team3cx@3cx.com, or call
We will reply within 1 business day.
Upgrade to the latest version of 3CX Phone System
We strongly recommend rather then installing an older version of 3CX Phone System, that you upgrade to the latest version of 3CX Phone System. By keeping your system current you will not only guarantee the best mobility and productivity for your users, but you will also keep your system at the latest security level and keep your phone system out of the hands of hackers.
You can trial 3CX Phone System v11 by download it here (version 11) . To try the full features use this demo key DC4U-7OL5-4XTG-IUST.
But there is one issue with the SP6 update. Please take note that if you will processed with install of update you won’t be able work with the 3CX call center reports if you are normal user not administrator.
You are having these problems with 3CX Call Center reports for the following reasons:
You are running the call reporter on the local machine from a user account that does not have access to the registry. When this happens, the reporter will come up as if it were FREE.
The Call reporter in Version 10 is designed to be used by the person who has access to the 3CX Phone System Server. 3CX Phone System components must be managed by the administrator. Hence administrator access is required.
If you want to access the reporter (on the local machine) by another user then you need to create a user that has access to HKLM. This can be done in seconds without setting security policies.
In Version 11 we will have Web reports so this will not be needed any more.
I’ve had to reactivate 3cx about 10 times since intalling SP6.
After some time, based on usage and possibly an incorrectly configured host, windows will choose another interface as preferred. This will have a different mac. 3CX will see that the mac address of the preferred interface does not match the mac that the original license request was sent from and falls back to free.
For example if you have a bluetooth adapter, this can be selected for the activation process.
If you send me your license key I can tell you exactly what is happening.
I tried these instructions… with v9 and abyss server. Restarted the server, made no difference at all, but I still get the same error as listed above… .net 4.0 error popped up in eventviewer talking about IIS, but I don’t have IIS.
I have only abyss. Any suggestions?
What is the event ID?
I am contacting you via email to check this out. In a comment like this the OS is very important to mention. Since it is a .net error, it is also important to inform us what .NET variants you have on your computer.
My point is like this: more likely maintenance crew in enterprise has administrative rights. And in general they are not interested in on picked up/lost call count etc. It’s business people side. And in normal Companies ordinary user has not administrative rights.
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In the enterprise version, I put the new file in the WINDOWS/assembly directory, it did not prompt to replace the existing file, and it did not work when I restarted the machine.
I tried deleting the old version of the file, but the server would not allow this. Please HELP as the enterprise server is my production machine!
We installed version 10 on March 16, and I did all the updates, activated and re-activated. We bought the Mini edition. It is running on a Dell Optiplex running Windows7 Pro . (Even though it is not server hardware or OS I refer to this as the “PBX server.”)
Not sure if this is pertinent, but a few days after the initial install, we changed the IP address scheme of the network and so changed the ip address of the PBX server. No problems.
Yesterday, the system started acting up. (Nobody had touched the PBX server in over a week.)
- a user reported a license limit exceeded type error, even though there was nobody else in the office or in the system at the time.
- system extensions are failing to register – IVR, park, shared park, and echo test.
- When in the admin console, I am getting errors along the lines of “feature only available in paid version” – this is a paid version, activated and re-activated after installing latest service packs.
The server activity log shows that things were very quiet until yesterday morning at 8:41 AM, when things started to go awry.
We did not purchase a support contract; our setup is very straightforward and well within our capabilities. I am hoping I can get some help on this without buying a support contract. There is nothing I can do to correct licensing errors in the software. I understand the need to combat software piracy, but I don’t think a legal customer should be on the hook to pay for issues caused by these measures.
Go to the activate license page and try and reactivate again. After restart the services and monitor the system.
Re support contract – I recommend to you and whoever reads this post that a support contract is purchased and maintained. If 3CX is used in production environments, then it is very important if your system is covered by a 3CX support contract. Support contracts are cheap and depend on the license size. Check here for more details on pricing or contact sales@3cx.com : http://www.3cx.com/ordering/pricing.html. You will get many benefits by getting a support contract – starting with faster professional support much needed in VoIP technology environments where if something breaks, this can lead in a communication breakdown.