New reports & filters, new CDR and Grafana integration. Four new built-in reports, 10 new grafana dashboards, ability to export CDR to external database and report across installations, improved accuracy, faster data queries, and better filtering - all underpinned by the rewritten Call Detail Records (CDR) system for more powerful reporting - are just some of the highlights [...]
No need to re-install, switch to multi company mode from the console. Today, we present our latest feature development, the ‘Multi-Company Switch’, giving you the flexibility to switch from single to multi-tenant mode within the same 3CX instance - available shortly with Update 6. Warmly welcomed in V20 Update 2 - by Partners, MSPs and VoIP providers wanting to host smaller cus [...]
Redesigned CDR logging brings more powerful reporting. The CDR system has been rewritten to improve data handling and support larger deployments. The new design simplifies the internal table structure, reduces database load and allows direct integration with external storage and analytics tools. It provides a foundation for managing and analyzing large call datasets without add [...]
Platinum Distributor Yellowgrid develops custom solution to integrate 3CX with MIS in the UK education sector. In the UK, most schools, academies and trusts rely on major MIS platforms like SIMS, iSAMS, Arbor, and Bromcom to manage student and parent information. In response to this need, Yellowgrid has developed direct integrations between these systems and 3CX, making it easi [...]
New Grafana Dashboards & Reports. Update 6 Release Candidate 3 is now live and includes 7 new Grafana dashboards as well as 3 bug fixes to existing dashboards. RC3 builds on feedback from the ALPHA, BETA, RC1 & RC2 releases and marks the last step before the final release. We envision that this release candidate will be the release version of update 6. Read on to see wh [...]
3CX customization & adaptation demonstrating firm commitment to the China market. Shenzhen, China – 3CX, an award-winning leader in enterprise communication, is excited to announce the launch of 3CX China out of its local office in Shenzhen, China. Following an extensive period of controlled market testing, ICP filing to meet local requirements for 3CX China website, and an [...]
Live Chat now available for Shopify - no app or plugin required. You can now add 3CX Live Chat to Shopify using a lightweight code snippet. No app or plugin required. Previous setups for less common CMS platforms often relied on plugins, which could break after updates, clash with other tools, or introduce security risks. For non-WordPress sites, these have been replaced with o [...]
Reinforcing strategic alignment and collaboration. Partners across North America attended invitation-only high-level meetings in New York and Dallas hosted by 3CX, a pioneer in the VoIP industry - giving Partners in the USA and Canada the opportunity to reflect further on 3CX 2025 strategic direction. With a 20 year history of helping build SIP interoperability, providing freed [...]
Receptionists set status for other users, drag & drop attended transfer on active calls. After successful test plans following the recent Softphone Beta releases, 3CX Softphone Version 5.1 is now live. Read on for the recap. Recap Windows Softphone V5.1 In summary, Beta 1 included: Receptionists set call forwarding rules, read & reply via chat notification itself Provis [...]
Latest iOS app now available - includes Limited Contact Access. Following successful testing, the latest version 5.1 of the 3CX iOS app is now live on the App Store and includes support for iOS 18’s Limited Access Contacts feature. For full feature details visit the iOS Beta blog. View the Changelog for a detailed breakdown of updates. Update Today Download the latest release f [...]
Copyright © 2026