Existing ENT+ subscriptions will move to AI Edition, with additional licence time added to preserve their remaining value. Earlier this year, we announced the retirement of ENT+ and our move towards a simpler edition structure built around Basic, PRO and AI Editions. In January 2027, remaining commercial ENT+ licences will automatically move to 3CX AI Edition. Customers will ke [...]
Turn technical capabilities into compelling business reasons for customers to choose 3CX. Customers rarely start looking for a new communications system because they want better call queues, CRM integration or AI features. They usually have a business problem they want to solve. Perhaps their sales team misses too many calls. Customer service employees spend too much time handl [...]
Give team leads access to their department’s recordings and reports without an admin role, stop colleagues recording sensitive extensions and audit recording downloads. Team leads can now review their department's call recordings and reports without a broader admin role, and sensitive extensions can be protected from being recorded by colleagues. V20 Update 10 Final adds three [...]
Grok Support, more efficient transcription, improved firmware management and quicker everyday calling. 3CX V20 Update 10 is out now. This is our biggest AI release so far. You can ask ChatGPT, Claude or Gemini about your phone system in plain language. Your AI Receptionist and AI Customer Service Agent are far more reliable, so your callers are always answered and handled prope [...]
Use a controlled API-key test to confirm your AI-unavailable backup route works, separately from Human Handoff. Test your AI-unavailable route on its own before callers depend on it. In V20 Update 10, the AI unavailable setting sends calls to a backup destination when 3CX detects that the AI service cannot respond. This blog shows you how to trigger that condition safely on a t [...]
Start with the transcription workload you have, plan for peaks and growth, and expand as demand rises. You can size a 3CX AI Server for the demand you have today and add capacity as it grows, so there is no need to buy for every future workload up front. That is because your first AI Server does not have to be the only one, and each PBX does not need its own. One PBX can use on [...]
Discover new revenue opportunities by helping existing 3CX customers get more value from their communications system. Winning new customers takes time and effort. You need to generate leads, build trust, understand requirements and convince businesses to choose your solution. Meanwhile, some of your best growth opportunities may already be in your customer base. Many businesses [...]
Bring customers, colleagues and specialists into one call, and manage every participant from a single panel. V20 Update 10 adds a Conference shortcut to the top of the 3CX Web Client. Select your participants, start an audio conference in a few clicks, then run the whole call from a dedicated management panel. Read on to learn more. Fewer Steps, More Control Audio conferencing [...]
Keep customer records open and call controls on screen whilst working in other applications. Most calls happen while you’re doing something else, like looking up an order, updating a ticket or checking a spreadsheet. Until now, that meant going back to the Web Client tab every time you needed to hold, mute or transfer. Picture a customer calling about a delayed delivery. Their [...]
Update 10 brings a major upgrade to the 3CX AI Server and requires reinstalling the AI software. V20 Update 10 introduces the next generation of the 3CX AI Server, bringing a simpler installation process, easier PBX connectivity and support for more hardware, including Apple Silicon Macs. The redesigned architecture removes several configuration requirements, making the AI Serv [...]
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