Discover how the 3CX AI Edition turns hours of call recordings into instant, actionable business insights. Every day, customers tell your employees why they aren't buying, what they are unhappy about, and why they are switching to competitors. However, all this valuable information usually remains buried within audio recordings. Previously, only enterprise contact centers with [...]
Final fixes ahead of U10 Final release. Building on the successful releases of ALPHA, ALPHA 2, BETA and RC, we’re now in the final stages before Update 10 goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 SIP Trunk Providers - added support for Novatel, GTS, Ringtel, Microtalk Europe and ViPro Services. Firmware Page - improved mouse-hove [...]
Compare built-in AI Agents, PBX-local Call Scripts and externally hosted Programmable Extensions. Want an AI receptionist to handle incoming calls? An AI Agent that follows your own call routing rules? Or a custom AI voice application that connects to your business systems? Not every business needs the same level of AI customisation. Some want a solution they can configure dire [...]
Existing ENT+ licences will move automatically to AI Edition in January 2027, preserving their remaining value while opening the door to more flexible transcription and AI capabilities. Technology moves forward, and so does 3CX. As AI continues to evolve, businesses have more options than ever to manage call transcription, automate customer interactions and improve their commun [...]
Help customers move beyond AI discussions and turn practical use cases into new business. AI is attracting attention across almost every industry. Business owners want to know what it can do, managers are exploring ways to improve efficiency and employees are discovering new tools. However, interest does not always lead to investment. For 3CX Partners, this creates an opportuni [...]
3CX remains best in class among 100,000 products! 3CX has been recognized as a Fall 2026 Category Leader, continuing a strong year of recognition from SourceForge. The recognition places 3CX among the top 5% of over 100,000 software products listed on the platform, reflecting consistently positive customer feedback and strong user satisfaction. Determined by verified user revie [...]
Take control of your queues, recover missed customers and call from the right number, all from your phone. Your call center no longer needs you sitting at a desk to run it. 3CX Android V5.8 is now ready for production, and it puts the queue tools supervisors and agents rely on every day right in their pocket. Following the Beta release, this production build also fixes an issue [...]
Live Translation with Apple Intelligence, outbound number selection and queue management on iPhone. Language shouldn’t decide which customers your team can help. 3CX iOS V5.8 is now ready for production, and it brings live call translation, queue management and outbound number selection to your iPhone. Everything in this release was introduced and tested during the Beta release [...]
Celebrating the community members who made a difference this quarter. 3CX Forum is where Partners, customers and users come together to find solutions, exchange ideas and support one another. With over 160,000 international members and 70,000 national forum members, our community continues to be a valuable resource for anyone looking for advice and practical help with 3CX. Now [...]
Choose OpenAI, Gemini or Grok and run the conversation where the call already lives. 3CX now has ready-made call script samples for OpenAI Realtime, Google Gemini Live and xAI Grok, giving system admins more choice over the AI provider behind their voice agent. Bring your preferred provider into existing 3CX call flows while keeping routing, directory access, transfers, voicema [...]
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