Department phonebook, local transcription and new AI-powered receptionist. V20 update 8 Alpha comes packed with enterprise-centric features. In this release, we introduce a separate phonebook per department - or company phonebook if it’s a multi-tenant installation, as well as the new AI-powered, Open AI-leveraged, AI Receptionist. You can also configure your own low cost trans [...]
Update 8 to have AI features - plus extension Fair Use policy explained. We’re excited to announce some of our new upcoming AI features - ready in Update 8 Alpha coming out in the next couple of days - along with a recap of our extension fair use policy. Onboard Transcription Without an External Service Transcribe calls on your network without OpenAI or Google - you’ll save sig [...]
Stay alerted to critical system issues with native health monitoring. V20 Update 7 Final is ready for production following the Alpha, Beta, RC, RC 2 and RC3 cycle. It strengthens system reliability with System Watcher for service monitoring and auto-recovery, plus faster and encrypted Backup & Restore V2. AWS S3 support expands remote storage options for backups, recordings [...]
System health monitoring natively within the 3CX platform. Update 7 Alpha, coming hot off the heels of the successful Update 6 Final release, delivers several major improvements for system administration. Amazon AWS S3 buckets are now included for remote storage. 3CX System Watcher assists Admins in actively monitoring core 3CX services and system metrics. For data offloading, [...]
New reports & filters, new CDR and Grafana integration. Four new built-in reports, 10 new grafana dashboards, ability to export CDR to external database and report across installations, improved accuracy, faster data queries, and better filtering - all underpinned by the rewritten Call Detail Records (CDR) system for more powerful reporting - are just some of the highlights [...]
No need to re-install, switch to multi company mode from the console. Today, we present our latest feature development, the ‘Multi-Company Switch’, giving you the flexibility to switch from single to multi-tenant mode within the same 3CX instance - available shortly with Update 6. Warmly welcomed in V20 Update 2 - by Partners, MSPs and VoIP providers wanting to host smaller cus [...]
3CX customization & adaptation demonstrating firm commitment to the China market. Shenzhen, China – 3CX, an award-winning leader in enterprise communication, is excited to announce the launch of 3CX China out of its local office in Shenzhen, China. Following an extensive period of controlled market testing, ICP filing to meet local requirements for 3CX China website, and an [...]
Quantifying investment in product security assessment of 3CX V20 phone system core services by Mandiant. As part of our ongoing commitment to product security, 3CX engaged Mandiant, a part of Google Cloud and leader in cybersecurity consulting, to conduct a thorough, multi-phase security assessment of the 3CX Phone System V20. The engagement was extensive: 97 working days 10 co [...]
Sync with Google BigQuery and leverage Grafana for powerful reporting. Version 20 Update 6 BETA heralds a major step forward in call reporting. Building upon the new reports recently introduced, you can now sync 3CX with Google BigQuery and leverage Grafana for all kinds of reporting, dashboarding and visualisation capabilities! Stored separately from your instance - with more [...]
Multi-tenant upgrades, advanced call routing scripts, and improved Admin features. 3CX V20 Update 5 Final is here! With Google Workspace integration, enhanced Teams status control and voice mail transcription, this update takes communication and management to the next level. New multi-tenant capabilities, improved call routing scripts and expanded DECT and IP phone support are [...]
