A helicopter view of the path ahead for our customers and partners. A pioneer in the VoIP industry - 3CX has helped build SIP interoperability, provided freedom of choice of phones and providers, and helped phone vendors and SIP trunk providers make their platforms more secure and reliable to the benefit of the whole VoIP industry. Hundreds of thousands of IT admins and partner [...]
License change: Open AI voicemail transcription to be included with PRO in update 5. In update 4 we enforced OpenAI as an enterprise feature having launched it in Update 2. Many customers have started to use it for voicemail transcription and were not willing or unable to move to the enterprise edition. Therefore we have now decided to make voicemail transcription using OpenAI [...]
Easy hosting of multiple companies on one 3CX instance. Following the pre-announcement earlier this year, today marks the official launch of 3CX Multi-Tenant giving partners who are managing smaller customers the opportunity to move away from dedicated customer infrastructure. Multi-tenant - or multi-company capability - allows easy and profitable hosting of many different comp [...]
Update 6 has come out of our test cycles with flying colors and has already been deployed thousands of times. Therefore we are releasing Update 6 as Beta and making it available as the default install option as follows: New on-premise Linux installs deployed from our portal will be installed using Update 6 All StartUP instances will be updated to Update 6 New Hosted by 3CX Tria [...]
All StartUP instances have been upgraded to Update 6 and now support deskphones. This means you can configure IP Phones running behind either an SBC capable router phone or a conventional SBC device such as a Raspberry Pi or Debian instance. New installs for hosted trials and NFR hosted instances have also been updated to run on Update 6 to benefit from U6 features. SBC capable [...]
Update 6 is a massive update, almost like a new version, but easier to upgrade to! It brings together many of the things we have been working on this year and unifies the 3CX StartUP features into our main product. Many of the StartUP features are beneficial to larger installs. This update improves how you configure 3CX. We have really simplified setup and configuration and bro [...]
A hotfix is available for V18 Update 5. This addresses a localized and intermittent issue that causes WhatsApp messages to be delivered blank - with no content. No PBX functionality is affected. We urge you to install the Hotfix as soon as possible to ensure your WhatsApp messages are always correctly delivered. To install the hotfix Click on “Updates” in the Management Console [...]
With Update 5 came the introduction of WhatsApp integration and our SMS integration received a massive overhaul. As a result, here are a few changes to be aware of in preparation for Update 6. Old Messaging proxy will be terminated SMS setup is now simpler with the configuration being carried out directly in the SIP trunk config. You do not need to configure numbers twice and S [...]
Two heads are better than one, let alone an entire team! No need to rely on a single person to respond to messages. Update 5 integrates seamlessly with WhatsApp & SMS making it possible for your entire team to collaborate and respond to incoming client messages. We’ve also added predefined message templates to shorten response times even further. Also, don’t forget to check [...]
Update 5 Final launch date is now close at hand. With this Release Candidate we’ve updated a number of SIP Trunk templates, improving interoperability as well as fixing minor issues. Watch this space for our Final version coming soon. Template updates and additions Updated Jaguar Networks template Updated template and renamed OpenIP to Dstny Updated E164 in Keyyo Trunk SIP temp [...]
