Sync with Google BigQuery and leverage Grafana for powerful reporting. Version 20 Update 6 BETA heralds a major step forward in call reporting. Building upon the new reports recently introduced, you can now sync 3CX with Google BigQuery and leverage Grafana for all kinds of reporting, dashboarding and visualisation capabilities! Stored separately from your instance - with more [...]
Multi-tenant upgrades, advanced call routing scripts, and improved Admin features. 3CX V20 Update 5 Final is here! With Google Workspace integration, enhanced Teams status control and voice mail transcription, this update takes communication and management to the next level. New multi-tenant capabilities, improved call routing scripts and expanded DECT and IP phone support are [...]
A helicopter view of the path ahead for our customers and partners. A pioneer in the VoIP industry - 3CX has helped build SIP interoperability, provided freedom of choice of phones and providers, and helped phone vendors and SIP trunk providers make their platforms more secure and reliable to the benefit of the whole VoIP industry. Hundreds of thousands of IT admins and partner [...]
License change: Open AI voicemail transcription to be included with PRO in update 5. In update 4 we enforced OpenAI as an enterprise feature having launched it in Update 2. Many customers have started to use it for voicemail transcription and were not willing or unable to move to the enterprise edition. Therefore we have now decided to make voicemail transcription using OpenAI [...]
Easy hosting of multiple companies on one 3CX instance. Following the pre-announcement earlier this year, today marks the official launch of 3CX Multi-Tenant giving partners who are managing smaller customers the opportunity to move away from dedicated customer infrastructure. Multi-tenant - or multi-company capability - allows easy and profitable hosting of many different comp [...]
Update 6 has come out of our test cycles with flying colors and has already been deployed thousands of times. Therefore we are releasing Update 6 as Beta and making it available as the default install option as follows: New on-premise Linux installs deployed from our portal will be installed using Update 6 All StartUP instances will be updated to Update 6 New Hosted by 3CX Tria [...]
All StartUP instances have been upgraded to Update 6 and now support deskphones. This means you can configure IP Phones running behind either an SBC capable router phone or a conventional SBC device such as a Raspberry Pi or Debian instance. New installs for hosted trials and NFR hosted instances have also been updated to run on Update 6 to benefit from U6 features. SBC capable [...]
Update 6 is a massive update, almost like a new version, but easier to upgrade to! It brings together many of the things we have been working on this year and unifies the 3CX StartUP features into our main product. Many of the StartUP features are beneficial to larger installs. This update improves how you configure 3CX. We have really simplified setup and configuration and bro [...]
A hotfix is available for V18 Update 5. This addresses a localized and intermittent issue that causes WhatsApp messages to be delivered blank - with no content. No PBX functionality is affected. We urge you to install the Hotfix as soon as possible to ensure your WhatsApp messages are always correctly delivered. To install the hotfix Click on “Updates” in the Management Console [...]
With Update 5 came the introduction of WhatsApp integration and our SMS integration received a massive overhaul. As a result, here are a few changes to be aware of in preparation for Update 6. Old Messaging proxy will be terminated SMS setup is now simpler with the configuration being carried out directly in the SIP trunk config. You do not need to configure numbers twice and S [...]
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