We’ve made 3CX SMB even easier to access by streamlining how it’s managed. SMB is designed to be an easy-to-use solution and we want our user experience to reflect that simplicity. We’re removing unnecessary steps and making the overall experience more straightforward by consolidating management within the Admin Console. This blog answers 3CX Community questions explaining what [...]
Security is not optional and when it comes to VoIP systems, prevention is everything. Some of our most popular blogs on call fraud, scam calls and PBX security have now been fully updated to reflect the latest 3CX V20. These guides have helped many businesses to understand: How call fraud happens How to prevent toll fraud How to block spam and scam calls How to configure their [...]
The market is changing faster than many partners realize. Telephony is no longer a differentiating technology. It has become infrastructure - just like electricity, internet, or WiFi. Customers expect it to work. Period. In our previous blog, we described how the traditional PBX is evolving into an AI-driven communications platform. But when the platform evolves, something else [...]
How business communication is really changing in 2026. For many years, business telephony was little more than a basic utility. It worked — or it didn’t. Calls came in, were forwarded, ended up in a queue or voicemail. Functional, but passive. That era is over. With the rise of AI, communication is shifting from a reactive infrastructure to an active participant in business pro [...]
Dual 2026 recognition for Call Center Software. We are proud to announce that 3CX has been recognized by the industry’s top authorities, earning 3CX a spot on the 2026 Capterra Shortlist and the Software Advice FrontRunners for Call Center software. These accolades are a direct result of our commitment to the global business community. Being recognized by both Capterra and Soft [...]
Cost-effective transcription for 8SC, 16SC, 24SC and 32SC licenses. We’re happy to announce that 3CX Enterprise Plus is now available for users with 8, 16, 24 and 32SC license keys! If you’re on V20 Update 8, you can enjoy our online transcription service with Enterprise Plus, making accurate and reliable call transcription accessible without the need for dedicated on-premise h [...]
Modest increases for smaller licenses & hosting, reductions on larger licenses. Over the last year, we’ve been open about the direction of our pricing and strategy and our approach on fair use of extensions. As part of this ongoing alignment, updated pricing is now in effect. Here’s what’s changing - and why. Why Adjustments are Needed As previously shared, a small group — [...]
A closer look at what’s new in U8. The 3CX team has been working hard on Version 20 Update 8 throughout 2025. Now with the final release just around the corner, we’re sharing an early look at what’s coming. The V20 Update 8 preview webinar - with a strong focus on AI - is now available on YouTube, covering key new features and improvements. Live Update 8 webinars will be schedu [...]
Celebrating our most helpful forum members. As we move into 2026, we’re taking a final look back at Q4 activity on the 3CX Forum. Now exceeding 160,000 international and 70,000 national members, the forum continues to be a key resource for sharing expertise, resolving technical questions and keeping up with 3CX releases. As the 3CX Forum continues to evolve ahead of 2026, we’re [...]
Forum reorganisation for the future. The 3CX Forum remains the best and most effective place to communicate with the 3CX Team. 3CX Forum Primary Communication Channel As the product evolves, so does the forum. We’ve made several changes to make it easier to navigate. Trial-related discussions are now housed within the Phone System section, while SMB / 4SC Free users now have th [...]