Cost-effective transcription now available for larger deployments. Following the release of Enterprise Plus Cloud Transcription for 8SC-32SC licenses, we’re continuing to expand availability to support larger systems. Initially introduced for small and mid-sized deployments, Enterprise Plus brought cost-effective, hardware-free, call transcription with bundled minutes to the cl [...]
From IVR menus to intelligent communication layers. As we explored in a previous blog, communication platforms are beginning to act less like tools and more like digital colleagues. There was a time when every organization had a receptionist. They answered calls, transferred conversations, took messages and maintained an overview. Then came the IVR. “Press 1 for Sales, Press 2 [...]
3CX SMTP, RPS and global IP Blacklist security and reliability changes. 3CX Version 18 is End of Life (EOL). Therefore, several security and service-reliability guarantees, including 3CX SMTP, Remote Provisioning Service (RPS) and the Automatic Global IP Blacklist, will no longer receive updates or maintenance. Customers remaining on V18 should take note of the following upcomi [...]
We’ve made 3CX SMB even easier to access by streamlining how it’s managed. SMB is designed to be an easy-to-use solution and we want our user experience to reflect that simplicity. We’re removing unnecessary steps and making the overall experience more straightforward by consolidating management within the Admin Console. This blog answers 3CX Community questions explaining what [...]
Security is not optional and when it comes to VoIP systems, prevention is everything. Some of our most popular blogs on call fraud, scam calls and PBX security have now been fully updated to reflect the latest 3CX V20. These guides have helped many businesses to understand: How call fraud happens How to prevent toll fraud How to block spam and scam calls How to configure their [...]
The market is changing faster than many partners realize. Telephony is no longer a differentiating technology. It has become infrastructure - just like electricity, internet, or WiFi. Customers expect it to work. Period. In our previous blog, we described how the traditional PBX is evolving into an AI-driven communications platform. But when the platform evolves, something else [...]
How business communication is really changing in 2026. For many years, business telephony was little more than a basic utility. It worked — or it didn’t. Calls came in, were forwarded, ended up in a queue or voicemail. Functional, but passive. That era is over. With the rise of AI, communication is shifting from a reactive infrastructure to an active participant in business pro [...]
Dual 2026 recognition for Call Center Software. We are proud to announce that 3CX has been recognized by the industry’s top authorities, earning 3CX a spot on the 2026 Capterra Shortlist and the Software Advice FrontRunners for Call Center software. These accolades are a direct result of our commitment to the global business community. Being recognized by both Capterra and Soft [...]
Cost-effective transcription for 8SC, 16SC, 24SC and 32SC licenses. We’re happy to announce that 3CX Enterprise Plus is now available for users with 8, 16, 24 and 32SC license keys! If you’re on V20 Update 8, you can enjoy our online transcription service with Enterprise Plus, making accurate and reliable call transcription accessible without the need for dedicated on-premise h [...]
Modest increases for smaller licenses & hosting, reductions on larger licenses. Over the last year, we’ve been open about the direction of our pricing and strategy and our approach on fair use of extensions. As part of this ongoing alignment, updated pricing is now in effect. Here’s what’s changing - and why. Why Adjustments are Needed As previously shared, a small group — [...]
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