A closer look at what’s new in U8. The 3CX team has been working hard on Version 20 Update 8 throughout 2025. Now with the final release just around the corner, we’re sharing an early look at what’s coming. The V20 Update 8 preview webinar - with a strong focus on AI - is now available on YouTube, covering key new features and improvements. Live Update 8 webinars will be schedu [...]
Celebrating our most helpful forum members. As we move into 2026, we’re taking a final look back at Q4 activity on the 3CX Forum. Now exceeding 160,000 international and 70,000 national members, the forum continues to be a key resource for sharing expertise, resolving technical questions and keeping up with 3CX releases. As the 3CX Forum continues to evolve ahead of 2026, we’re [...]
Forum reorganisation for the future. The 3CX Forum remains the best and most effective place to communicate with the 3CX Team. 3CX Forum Primary Communication Channel As the product evolves, so does the forum. We’ve made several changes to make it easier to navigate. Trial-related discussions are now housed within the Phone System section, while SMB / 4SC Free users now have th [...]
Effective late January 2026. We’ve got some price changes coming into effect late January 2026. We want to give you a heads up! All orders placed prior to the effective date will be processed under current pricing. Updated prices will be published towards the end of the month, and any new quotations issued from that point onward should reflect the revised pricing. Ongoing Revie [...]
License flexibility to tailor your license to current operational needs. Following our recent announcement about the new Basic Edition, we want to dive deeper into the ability to downgrade your edition at renewal time. We understand that business needs evolve. What was a necessity one year may become an underutilized feature the next. This new functionality is already available [...]
Free Version - the perfect starting point. We’re excited to announce plans for an all-new Entry-Level Free Version designed for enthusiasts and micro-setups. A Free Entry Point for Hobbyists and Micro-Setups With the arrival of the Basic Edition, we can also announce that we will introduce an entry-level FREE 4 Simultaneous Call variant of the Basic Edition tailored for hobbyis [...]
Sofia Neroda, Partner Development Manager at Grafana Labs, co-authored this post. 3CX provides a robust, flexible IP PBX platform used by organizations of all sizes to power their contact centers. It offers detailed call activity, agent performance metrics, and operational insights — all of which become even more powerful when visualized. To that end, we are delighted to introd [...]
3CX Basic Edition: Modern, Reliable, No-Frills Telephony The new Basic Edition is engineered for organizations seeking a rock-solid, core phone system that prioritizes reliability, security and manageability - without the complexity of advanced features like AI or full CRM integration. It's the perfect choice for users who need dependable voice communication above all else. Key [...]
Upgrade to 3CX V20 and keep your apps connected. Following our V18 End of Support announcement, as of now, support for 3CX Version 18 has officially stopped and the Android, iOS, and Windows Softphone will no longer connect to systems still running V18. This means push notifications, mobile and desktop app connectivity, updates and official fixes are no longer available for thi [...]
3CX Enterprise Plus powerful call transcription in 8SC or 16SC. We're thrilled to announce a new addition to our 3CX lineup: 3CX Enterprise Plus! This exciting new edition is designed to make advanced call transcription accessible and affordable, especially those with smaller installations most suited to 8SC and 16SC licenses with up to 80 users. For too long, high-quality call [...]
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