Easier provisioning, auto-answer and ringer device selection. The provisioning of the Windows Softphone has been made even easier with the possibility for users to provision from the softphone itself. Simply download the latest version from the Microsoft Store, enter your existing credentials and login! The softphone is now configured with your extension. You’ll also recall the [...]
Updated chat settings, participant panel, and “Raised Hand” for iOS and Android apps. Users can expect an improved virtual meeting experience and better chat management whilst hosting and presenting with the 3CX Video Conferencing mobile apps - both for Android and iOS. Here’s a summary of what we’ve been working on for this release. New Chat Control Settings and Notifications [...]
Chat & CRM Contact Filtering Fixes. The latest iOS Beta release ensures a more seamless and enhanced user experience with an improved chat feature as well as the CRM contact filtering. Chat & CRM Contacts We've improved the chat feature to better support long messages and tweaked the forwarding functionality. In addition to the chat improvements, iOS 17 users can now ex [...]
Improved provisioning & configuration for Android 14. A new update for the 3CX Android app is available for download. This latest update removes the need to reinstall the app if the user does not grant camera permission during configuration - the camera is required to scan the QR code and auto-provision the app. It also improves the provisioning for Pixel devices, more on t [...]
You might have missed your chance to attend one of our V20 Webinars. Worry not - as you’re still in time to secure a spot in our latest batch. Join one of our webinars below to learn how to prepare for the upcoming final release of 3CX Version 20, and ensure a seamless upgrade from V18 to V20. Here’s a reminder of what you can expect from this webinar: Prerequisites - steps you [...]
New Windows Softphone Beta supports Jabra headsets. The Windows Softphone Beta 6 is now available for download - with Jabra Headset Integration. This latest release will allow users to answer, drop, decline, hold, mute and switch calls via the buttons on their Jabra headset or the docking station. Known Issue The app may not respond in the case of multiple phone calls. We have [...]
Mark your calendars! The official release of 3CX Version 20 is near, and we want to make your transition from V18 to V20 a smooth one! 3CX will be offering a series of webinars to help its users prepare for the upcoming version. This is your chance to learn everything you need to know to ensure a seamless upgrade! What to Expect Prerequisites - steps you need to take prior to u [...]
Everything you need to know to prep for V20. V20 is a big upgrade with important architectural changes, so moving up from v18 to v20 requires some preparation and work. We have put together this checklist to ensure your upgrade is as smooth as reasonably possible. We also added in FAQs.
Initiate calls to CRM contacts from the latest Windows Softphone. The new Windows Softphone Beta release enables you to search for CRM contacts and initiate calls to them directly from the softphone! Saving you time looking for contacts who are not saved in your 3CX phonebook. Incoming call notifications also show CRM contact details so you always know who is calling! Always kn [...]
Speeding towards 3CX V20 Final. Hot on the heels of last week's Version 20 Release Candidate comes V20 Release Candidate 2. QA testing - including production, bulk and additional unit tests - has now been successfully completed. So, if you’re on V18 and ready to start testing you can now upgrade to V20 - for testing purposes only! As a reminder, make sure you take a backup befo [...]
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