Everything you need to know to prep for V20. V20 is a big upgrade with important architectural changes, so moving up from v18 to v20 requires some preparation and work. We have put together this checklist to ensure your upgrade is as smooth as reasonably possible. We also added in FAQs.
Initiate calls to CRM contacts from the latest Windows Softphone. The new Windows Softphone Beta release enables you to search for CRM contacts and initiate calls to them directly from the softphone! Saving you time looking for contacts who are not saved in your 3CX phonebook. Incoming call notifications also show CRM contact details so you always know who is calling! Always kn [...]
Speeding towards 3CX V20 Final. Hot on the heels of last week's Version 20 Release Candidate comes V20 Release Candidate 2. QA testing - including production, bulk and additional unit tests - has now been successfully completed. So, if you’re on V18 and ready to start testing you can now upgrade to V20 - for testing purposes only! As a reminder, make sure you take a backup befo [...]
Choose between compact initials or wider full name BLF panel. The latest Windows Softphone Beta 4, now available for download, comes with additional viewing options in the BLF Panel. We’ve also embedded more context menu options across the app to help users manage calls, voicemails and contacts effortlessly. New in this release is the voicemail transcription icon. Simply right- [...]
Testing can begin. Final release in sight. Version 20 Beta 2 - released last Friday - has successfully passed production, bulk and additional unit tests to become an official Release Candidate. Version 18 users can now upgrade to this release candidate - for testing purposes only. Do note it’s not possible to roll back this upgrade so ensure you have a backup. We also recommend [...]
New phone provisioning methods & more in V20 Beta 2. V20 Beta 2 adds an exciting new feature - call processing scripts - this comes along with new phone provisioning methods and support for the latest Google Speech API. Read on for more details and to find out what else is new and important to note. New Call Processing Scripts Basically, you assign an extension and DID to y [...]
Better contact filtering, display of M365 & CRM contacts. The latest beta for the brand new Windows softphone is available for try-outs. This release focuses on the overall better display of contacts and includes filtering options for team members and contacts alike. The new pop-up dialog informs you of an incoming call in real-time, no delays! Compact BLF Panel We’ve redes [...]
V18, Update 9 enables easy upgrade to V20. A simple click of a button will allow you to upgrade to V20 which is going full speed ahead. The option will not be visible in your Admin Console just yet, but as soon as the final is released you will see an “Upgrade” button - as long as you’re on V18, Update 9! Preparing for V20 - Set that System Owner! As already mentioned with Upda [...]
Seamless syncing with OS & improved security. The final Android App for V20 is available for download and promises full compatibility with Android’s latest features and functionalities, as well as improvements made to multiple call handling and response time. If you didn’t get a chance to try out the beta versions, keep on reading to see what’s included in this release. Sup [...]
Final release of V20 3CX App for iOS available for download. The new 3CX iOS App is now available in the App Store! With its iOS 17 support and faster connectivity this release focuses on massively improving the entire user experience, making it faster, better and more seamless. If you missed the betas, read on to find out what’s new and what’s improved. Improved Support for iO [...]