In previous versions of 3CX the phone system was in charge for multi port gateways (ISDN or FXO) to hunt for the PSTN ports. However, after the firmware of the vendors became more capable, 3CX abandoned the idea of multi trunks per single gateway and instead let the gateway build hunt groups over all available ports. The result is a faster outbound call processing and simplifie [...]
The ability to Plug and Play IP Phones offers many benefits - the main one being saving on IT admin time. I doubt there's a single IT admin out there that would say they prefer to manually provision an IP Phone rather than use an IP Phone that has the ability to Plug an Play with your PBX. There are, however, some requirements that need to be met before your 3CX PBX is able to [...]
Version 15 came with a completely redesigned and modern Dashboard as well as Windows client and now our popular Mac client is following suit. We've redesigned the Mac client interface to be more user friendly and more UC feature oriented.Some of these improvements include: A new notification bar area Added an abandoned queue notification icon Improved search contact / extension [...]
Each IP Phone has different provisioning methods. We realize this could cause confusion for 3CX users so we've prepared a guide to help you through this. The guide outlines the provisioning methods which shall be used for 3CX Supported IP Phones only. For legacy phones follow the instructions defined within the provisioning guides for each model. Supported IP phones have a vast [...]
USA Partners! 3CX Distributor, Vital Communications, Inc. is hosting a Southeast Regional United States 3CX Basic Training, focusing on Version 15. All 3CX Partners are invited to these events where you will install and configure 3CX on day one as well as learn how to configure SIP Trunks, Gateways, IP phones and more. Vital Communications has created an optional training kit c [...]
Following the recent Freshdesk CRM integration we've also added Nutshell to the list . By integrating 3CX with your CRM system you can boost your agents' productivity and make their work so much easier. When using this plugin, users can integrate 3CX PRO with Nutshell CRM and achieve the following benefits: Click to Call - Launch calls straight from Nutshell via 3CX Call Pop-up [...]
LONDON, UK AND PETERBOROUGH, CAMBRIDGESHIRE, UK – 30 JULY 2016 – 3CX, developer of next-generation software-based Unified Communications Solution, has enabled the Peterborough-based magazine distributor Frontline Group to cut call costs with IP Telephony and to improve business resilience. Cutting Costs with IP Telephony Frontline Group, working on an aging analogue system, wa [...]
Update: V15.5 is no longer available. Download the latest version here. V15 is marking a huge success! We've received a lot of positive feedback from our resellers and end users both in regards to the new functionalities but also about the new redesigned Dashboard and Windows client. And now we're releasing SP1 of V15 already, all this in less than a month! The service pack inc [...]
LONDON, UK and PARIS, FRANCE - 28 JULY 2016 - 3CX, developer of the next-generation software-based Unified Communications Solution and France-based VoIP Provider IP Directions are announcing their partnership after the successful completion of the 3CX interop test by IP Directions. Over the past 10 years, IP Directions has emerged as a leading reseller to system integrators, re [...]
LONDON, UK AND ALBERTVILLE, FRANCE - 27 JULY 2016 - 3CX, developer of next-generation software-based Unified Communications Solution, has enabled Albertville, France-based healthcare receptionist service Phoning Santé to replace outdated equipment, improve call management and cut phone costs. Powerful Switchboard for Call Management Workers at Phoning Santé were tied down by he [...]
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