And an improved 1:8 call ratio for larger licenses. Many customers and partners are asking how we might enforce the maximum extension limits described here. This blog sets out some of the current thinking on the direction we’re taking and what we’re planning to do over the coming months. As a reminder: We’ve always published reasonable extension ranges for each SIM call license [...]
New AI features to be part of Enterprise Edition - Pricing readjustment 15%. Last week’s update - 3CX AI The Next Chapter - is a game changer and marks the beginning of where we’re headed next. We’re readying many new features leveraging AI. In the past year alone, we’ve delivered transcription and analytics as well as more recently 3CX AI Receptionist. All have been delivered [...]
New conferencing modes & Department Phonebook. The latest 3CX Softphone for Windows Beta is here! Version 5.4 introduces new conferencing options, Department Phonebook for department-level contact sharing and a range of updates to improve the app’s speed and reliability. Read on for more. Consultative & Direct Conferencing With the new Consultative and Direct Add modes, [...]
Apple Watch integration, new conferencing options & Department Phonebook. The latest 3CX iOS App Beta update is here. Version 5.4 brings new conferencing options, Apple Watch notifications and Department Phonebook for department-level contact sharing. Read on for more. Consultative & Direct Conferencing With 3CX iOS App v5.4, you can now choose between Direct Add and Co [...]
Consultative & direct add conference calling, Department Phonebook & Android 16 support. We’ve released V5.4 Beta for the 3CX Android app. This version introduces new conference call options, Department Phonebook for department-level contact sharing and support for the latest Android 16 version. Read on for more. Consultative & Direct Conference Calls There are now [...]
Department phonebook, local transcription and new AI-powered receptionist. V20 update 8 Alpha comes packed with enterprise-centric features. In this release, we introduce a separate phonebook per department - or company phonebook if it’s a multi-tenant installation, as well as the new AI-powered, Open AI-leveraged, AI Receptionist. You can also configure your own low cost trans [...]
Free upgrades on RAM for 3CX Hosted 8SC licences. We’re thrilled to announce a permanent, and completely free performance boost: an extra 2GB of RAM is being added to existing 3CX Hosted 8SC licences. The standard 3CX Hosted 8SC license was provisioned with 2GB RAM. Several months ago we had already silently been giving 4GB to some new 3CX Hosted 8SC licenses. Now, our team is [...]
Applying the extension Fair Use Policy in the education sector. Following on from our recent extension Fair Use policy blog a couple of days ago, we have an update for Partners working across the Education sector. License Requirements We're offering a generous 20% discount on the end user price for license purchases, renewals and upgrades to a minimum 32SC+ license, in keeping [...]
Update 8 to have AI features - plus extension Fair Use policy explained. We’re excited to announce some of our new upcoming AI features - ready in Update 8 Alpha coming out in the next couple of days - along with a recap of our extension fair use policy. Onboard Transcription Without an External Service Transcribe calls on your network without OpenAI or Google - you’ll save sig [...]
Syslog Logging & ASP.NET /Kestrel CVE-2025-55315. We’ve released a Hotfix Build 20.0.7.1060 for Update 7 that addresses a syslog logging issue and includes the latest Microsoft ASP.NET Core runtime patches. Syslog Logging Bug Fix - Resolves an issue where sip-related messages about SIP Registrations were being reported to syslog. ASP.NET / Kestrel Security Update (CVE-2025- [...]
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