During the past several years, research firms have released a mountain of reports and surveys addressing the importance of the customer experience and its evolving role as a competitive differentiator. For example, a recent survey from Zendesk revealed several startling service statistics, including the following: 55 percent of customers said they switched to a different compan [...]
LONDON UK, MODENA ITALY 10 NOVEMBER 2014 - 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, today announces that EDSlan has been appointed as an authorized 3CX Distributor for Italy. As a new distributor, EDSlan will promote 3CX by hosting training events in which 3CX Partners will be shown how to install, configure and support 3CX Phone System. EDSlan wil [...]
Do you ever wake up in cold sweat thinking about how your phone bill is going to take a sizeable chunk out of your profitability? Do you begin to feel a tightening in your stomach the days before your monthly statement arrives? If the answer to either of these questions is yes, you’re not alone. Legacy wire-based phone systems make it expensive to place calls between remote off [...]
If you follow telecom news or have some involvement with your company’s communications system, chances are you’ve heard quite a bit about unified communications (UC)—a business architecture in which all communication channels reside in a single system—over the past several years. In fact, recent research from Infonetics indicates that the UC market grew 31 percent during the f [...]
Replacing your legacy phone system may seem like a luxury rather than a must if it’s still functional. After all, your employees can complete basic business tasks using the current system, so why should you be in a rush to make a change? While that line of thinking is understandable, it ignores one crucial point: Your current system may provide rudimentary functionality, but it [...]
Your company has experienced so much success that it has expanded into multiple locations, which means that congratulations—and an upgraded phone system—are in order. Now that your business has scaled, chances are you’ve outgrown your legacy phone system and are in need of a system that provides superior call quality and advanced features. You don’t want to spend a fortune, how [...]
As we have mentioned in a previous blog post the Italian and German forums were migrated from 3cx.com to their own websites. We would like to inform you that from today all international forums are migrated to their own websites. New Forums are Integrated with Wordpress The new local forums will enable us to give more attention to our international 3CX Communities. What’s more, [...]
3CX Continues its Global Expansion with New Russian Office LONDON UK, MOSCOW RUSSIA, 30 OCTOBER 2014 - 3CX, developer of the award-winning Windows VoIP PBX 3CX Phone System, announces the opening of its new Russian office in Moscow, as part of its global expansion strategy. The new office will capitalise on the growing demand for 3CX Phone System, which is set to rise due to th [...]
Following the opening of our new office in Russia, we are pleased to announce that 3CX will be attending the 7th Annual International All-Over-IP Expo in Moscow, this November 2014! All-Over-IP is Russia's No1 exhibition for IT communications, surveillance and security vendors. 3CX's presence at the All-Over-Expo, provides a great opportunity for Russian businesses to meet the [...]
The 3CX Certification Program is designed to boost 3CX Partner’s profitability by providing the necessary resources and knowledge to deploy, troubleshoot and support 3CX Phone System for Windows. Up until now, 3CX Partners were allowed to add up to four different candidates to take the 3CX Certification exam through the 3CX ERP. We are now offering our partners the ability to c [...]
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