Success in unified communications and collaboration. G2, the world’s largest software marketplace with over 2.2 million reviews, has recognized 3CX with several badges, showing our dedication to providing reliable, high-quality communication solutions. Highlights from G2 Winter 2025 Reports Video Conferencing Small Business Leader: Recognized as a leader in the Small-Business G [...]
Master 3CX V20 and work towards your certifications. As we step into 2025, it’s the perfect time to sharpen your skills and stay ahead of the game. 3CX is back with our first webinars of the year, designed to help you stay on top of the latest updates, master V20, and achieve your 3CX certification. Whether you’re new to 3CX or already on your way to certification, these webina [...]
Microsoft Teams status control, multi-tenant upgrades and enhanced admin features. The 3CX V20 Update 5 Alpha introduces free voicemail transcription for PRO users with 3CX, OpenAI, and Google engines, along with key updates like Teams status control and multi-tenant improvements. Read on for the details and full list of new features and enhancements. Configure Status Sync 3CX [...]
Park calls temporarily and ensure they return if unanswered. This script places calls on hold to free up your extension. Then ensures the call is not forgotten by returning the call after a set amount of time. The ‘Personal Parking with Auto-Return’ script enables users to park a call temporarily and free up your extension for other tasks. If the parked call isn’t picked up wit [...]
Hands-free control with Poly headsets and enhanced conference management. The latest beta release of the 3CX Windows Softphone focuses on Poly API integration and improvements to scheduled and private conferences. Available now in the Microsoft Store, this release enhances call control and collaboration. Read on for more details about what’s new. Poly API Integration This lates [...]
Deadlines, steps, and key benefits for V20 migration and what to do if you remain on V18. As discussed in our update from May, for those users not already on V20, the priority is upgrading to V20 to benefit from ongoing technical support, security updates, and the latest features. If you are unable to migrate immediately, upgrading to the latest version of V18 is critical to ma [...]
License change: Open AI voicemail transcription to be included with PRO in update 5. In update 4 we enforced OpenAI as an enterprise feature having launched it in Update 2. Many customers have started to use it for voicemail transcription and were not willing or unable to move to the enterprise edition. Therefore we have now decided to make voicemail transcription using OpenAI [...]
Holiday schedule and warm wishes from Team 3CX. As we wrap up 2024, the 3CX team is gearing up for some well-deserved rest to celebrate the holiday season. Here's everything you need to know about our availability during this festive period: Sales, Technical Support, and Customer Service will be closed on: 25th & 26th December 2024 1st January 2025 Reduced holiday hours app [...]
Manage your queue login status by dialing a dial code. This script allows agents to toggle their queue login status by dialing predefined codes. Whether logging into or out of all assigned queues, agents can quickly adjust their availability without navigating menus. These scripts - Force Log in and Force Log out - showcase the flexibility of what you can do with a Call Process [...]
Changes to standard reports coming in January 2025. In our previous blog post we focused on new features coming to the Enterprise edition and on the Grafana and PowerBI integration. Enhancements coming to the “standard” reporting, however, were not explained well enough. In a nutshell, V20 has some things missing compared to V18 and we’re adding them back. This blog post highli [...]
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