Microsoft Teams synchronization, AI & more admin control. Following the ALPHA and BETA releases of Update 2, the release candidate is now available for download. This release includes some exciting features the main ones being: Microsoft Teams presence syncing Speech to text transcription from OpenAI Summary & Sentiment Analysis for transcribed calls New AI Reports base [...]
Attention 3CX Version 20 (Debian 12 Bookworm) users. A critical vulnerability has been discovered in OpenSSH ("regreSSHion" - CVE-2024-6387). Although nothing to do with 3CX, we’re pleased to have been able to demonstrate our ability to release this update within 24 hours. To protect your 3CX System, please update immediately. How to Update Log in to your 3CX Admin Console. Go [...]
Get the most out of your 3CX SMB system with this quick startup guide. Since its launch, 3CX SMB has become an integral tool in small business communications. To better cater to these customers, most of whom function on time scarcity and without dedicated IT departments, we’ve created a quick-start guide for SMB users. This straightforward, non-technical guide facilitates a qui [...]
Deadline extension for V18 free & NFR keys to upgrade to V20. 4SC Free and NFR users who are still running their 3CX on V18 now have until the 31st of July to upgrade to V20. This is an additional one month extension from the previous deadline of the 30th of June. If you fail to upgrade your free key, on the 1st of August 2024 your key will only support 2 simultaneous calls [...]
Sign up for a free 3CX Academy webinar & get certified The next round of 3CX Academy webinars are scheduled and there’s no time like the present for you to reserve your spot - don’t miss the opportunity to increase sales, improve customer satisfaction, and amplify your team’s capabilities. Without webinars, you’re operating a Ferrari with the stick of a Fiat Panda. Find you [...]
Building on the Alpha, Update 2 BETA is further advancing in AI & Teams Integration. V20 Update 2 Alpha was packed with new features to enable users to make the most out of their 3CX. This BETA focuses on improving and further enhancing these features to make them ready for a production environment soon. What was in the Alpha: OpenAPI/Whisper API Support - Speech to text tr [...]
Detect the source of call glitches with on-demand, real-time monitoring. With 3CX V20 enables you to monitor call quality issues with the Call Monitoring Tool. This means you can diagnose and solve any problems in record time. From the 3CX apps this can be done in real-time during a call. Easily identify and isolate which leg of the call is causing the issue, with a simple clic [...]
Expands ability for partners to offer 3CX SMB to their customers. 3CX V20 update 2 includes a multi-company/tenant capability allowing easy hosting of multiple companies on a single 3CX instance. This mode is ideal for smaller SOHO/SMB style businesses with up to 20 users and basic to moderate communications requirements. Rather than a dedicated instance - which requires ongoin [...]
AI meets 3CX, 3CX does Teams and Admins control all! V20 Update 2 delivers a host of new features that help companies get the most out of their 3CX install. Our focus is now on advancing our AI feature set, as well as beefing up 3CX enterprise features. Separately, we’ve greatly advanced our Windows softphone app as well as our iPhone app. This Alpha version gives you a sneak p [...]
Latest release includes Deskphone Control & Quick Access Panel. Download the latest 3CX Windows Softphone and control your deskphone from your desktop. To use this feature a deskphone must be assigned to your extension - read our deskphone control guide for more configuration steps. This update enables you to download the softphone as MSIX. Read the BETA release for more de [...]
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