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Installing and Configuring 3CXPhone for iPhone

Installing

  1. Click here to be taken to the 3CXPhone for iPhone within the Appstore, or start up the Appstore manually
  2. Search for 3CXphone or just type in 3CX. This search will bring up the 3CXPhone for iPhone
  3. Select install
  4. The phone will be installed automatically.

Configuring 3CXPhone for iPhone

After you have installed 3CXphone for iPhone, you must configure it to use a VoIP provider or a VoIP PBX (SIP server) in order to make and receive calls. Note that 3CX only provides the software, we do not provide any calling services. After you have obtained an account at a VOIP provider or your Extension details of a VoIP PBX, you must proceed to configure a connection to that account in 3CXphone as follows:

  1. Start 3CXPhone by touching the 3CXPhone phone icon. The first time you start 3CXPhone, it will automatically prompt you to create a new connection profile or to use provisioning. Click the “NO” button to create a new profile manually or
  2. If you are connecting to 3CX Phone System and you are located on the same LAN you can have 3CX Phone for iPhone automatically configured. More information available here (3CX Phone System V9 Sp4 is required).
  3. Enter your user name (sometimes referred to as Extension number, SIP ID) in the ‘User’ field. Specify your password in the ‘Password’ field. The terminology used may vary between VoIP Providers and PBXs (for example your user name is often your phone number or extension number).
  4. In the “External Server” field, specify the domain name or the public IP of the SIP server (also referred to as registrar server or SIP registrar) of your VoIP Provider or VoIP PBX. For example, sip.myvoipprovider.net. If you will be using this connection with a VoIP PBX on the local LAN, specify the local IP of the VOIP PBX in the “Internal Server” field, for example 192.168.1.15.
  5. If your VoIP provider has given you a STUN server name, specify it in the “STUN Server” field here. If not, you can leave the STUN server entry as stun3.3cx.com
  6. Click DONE to create the connection profile. This new profile will be displayed in the “Profiles” page. Once you have logged in successfully, your user name will be shown at the top on the right hand side