Process calls based on caller ID, DTMF input and route. V20 includes the ability to process calls using a call processing script. A call processing script is similar to a script created with the CFD, however a call processing script is both more powerful and more efficient as you can edit and check the code yourself. Use call processing scripts for: Call Routing based on time, [...]
Taking control of your business communications has never been easier. More than 2 years in the making, on a journey that started nearly 20 years ago, today’s V20 Final release signals the future of 3CX - and heralds a new dawn for global business telephony. 3CX architecture has been fully re-designed from the ground up, delivering so much more than any typical new version relea [...]
Everything you need to know to prep for V20. V20 is a big upgrade with important architectural changes, so moving up from v18 to v20 requires some preparation and work. We have put together this checklist to ensure your upgrade is as smooth as reasonably possible. We also added in FAQs.
V18, Update 9 enables easy upgrade to V20. A simple click of a button will allow you to upgrade to V20 which is going full speed ahead. The option will not be visible in your Admin Console just yet, but as soon as the final is released you will see an “Upgrade” button - as long as you’re on V18, Update 9! Preparing for V20 - Set that System Owner! As already mentioned with Upda [...]
It's been a busy summer at 3CX ready-ing our new V20. It’s a big release with quite a few changes under the hood and in the configuration logic, so we made a preview release showing you the new interface and how things are changing. It's not yet at the stage of an alpha or a beta although we’re not far off. Here are the top highlights: New: Admin Console Version 20 has an entir [...]
Version 20 is more than a new version. V20 is the future of 3CX. With V20 we’ve re-architected 3CX from the ground up - ready for current and future market realities. Originally, 3CX was designed for on premise - phone system only - installation, and targeted at SMB/Mid size companies. In a time when hardly anybody used SIP trunks and everybody still had a fax.
New update adds popular Yealink T4X phones as router phones Version 18 Update 8 is a big update continuing our focus on simpler setup, improved integrations, and more configuration from Admin Console. It's also likely our last major update to version 18. Read on for a recap of our significant achievements over the last weeks as well as the addition of new Yealink router phones. [...]
New Live Chat (5.3.347) and WordPress Plugin (10.0.10) The following WordPress updates have been applied to the 3CX LiveChat plugin. These will be downloaded automatically if you’re using the Live Chat Code Snippet plugin. For WordPress you will be prompted to update if automatic updates are not enabled. Live Chat Version 5.3.347 Fixed Memory leaks and improved start of the plu [...]
Improved SIP Trunk options boosts number of supported VoIP providers. DECT phones and VoIP Provider support are THE Update 7 buzzwords. Read on to look back upon the major milestones of Update 7 including how to access it and how to register at our interactive U7 Webinars to discuss it further. We invite you to have a read and share your thoughts with the Community too. New Eas [...]
The final release for Version 18 Update 6 is now live. By introducing SBC-capable IP Phones, new group features, and seven user roles in rights management, we’ve worked hard to simplify your setup, and modernize your configuration. The result? A 3CX fit for the next generation. Let’s take a look at what we’ve achieved, as well as what’s next on the horizon. 3CX SBC-Capable Phon [...]
Copyright © 2026