Improved Teams integration, AI & increased admin control. Following last week’s Release Candidate - as well as the previous ALPHA and BETA releases - V20, Update 2 is released and ready for deployment. Read on to see what’s included as well as how to update to this version. Sync Teams & 3CX Presence Status Sync your Microsoft Teams Presence to 3CX or vice versa. There’s [...]
Microsoft Teams synchronization, AI & more admin control. Following the ALPHA and BETA releases of Update 2, the release candidate is now available for download. This release includes some exciting features the main ones being: Microsoft Teams presence syncing Speech to text transcription from OpenAI Summary & Sentiment Analysis for transcribed calls New AI Reports base [...]
Building on the Alpha, Update 2 BETA is further advancing in AI & Teams Integration. V20 Update 2 Alpha was packed with new features to enable users to make the most out of their 3CX. This BETA focuses on improving and further enhancing these features to make them ready for a production environment soon. What was in the Alpha: OpenAPI/Whisper API Support - Speech to text tr [...]
Expands ability for partners to offer 3CX SMB to their customers. 3CX V20 update 2 includes a multi-company/tenant capability allowing easy hosting of multiple companies on a single 3CX instance. This mode is ideal for smaller SOHO/SMB style businesses with up to 20 users and basic to moderate communications requirements. Rather than a dedicated instance - which requires ongoin [...]
V20 now available for preview & testing on Windows. Great news for our Windows users, V20 Update 1, BETA 2 is now available for Microsoft Windows. So if you’ve been looking forward to seeing V20 in action on Windows - you now can. This release is an ALPHA. It has not been extensively tested on various Windows versions. The code is the same as the Linux version so we don’t e [...]
More v18 features returned including caller ID exceptions. The first update for V20 is available. Not only does it introduce new functions and a new CRM it also brings back some V18 features which hadn’t made it to the final release. Furthermore, we’ve made drastic improvements to the backup and restore capability. 50% Faster Backup & Restore = Improved Failover We’ve optim [...]
Control calls and more with the powerful .NET core API. With V20, we’ve updated the Call Control API for Linux - Windows to follow soon. Just like V18, it requires the application to be installed on an actual 3CX instance. A web version of this API is in the works and will be available soon. What’s New in the Call Control API for V20 The Call Control API has been improved compa [...]
Process calls based on caller ID, DTMF input and route. V20 includes the ability to process calls using a call processing script. A call processing script is similar to a script created with the CFD, however a call processing script is both more powerful and more efficient as you can edit and check the code yourself. Use call processing scripts for: Call Routing based on time, [...]
Taking control of your business communications has never been easier. More than 2 years in the making, on a journey that started nearly 20 years ago, today’s V20 Final release signals the future of 3CX - and heralds a new dawn for global business telephony. 3CX architecture has been fully re-designed from the ground up, delivering so much more than any typical new version relea [...]
Everything you need to know to prep for V20. V20 is a big upgrade with important architectural changes, so moving up from v18 to v20 requires some preparation and work. We have put together this checklist to ensure your upgrade is as smooth as reasonably possible. We also added in FAQs.
