New Grafana Dashboards & Reports. Update 6 Release Candidate 3 is now live and includes 7 new Grafana dashboards as well as 3 bug fixes to existing dashboards. RC3 builds on feedback from the ALPHA, BETA, RC1 & RC2 releases and marks the last step before the final release. We envision that this release candidate will be the release version of update 6. Read on to see wh [...]
Live Chat now available for Shopify - no app or plugin required. You can now add 3CX Live Chat to Shopify using a lightweight code snippet. No app or plugin required. Previous setups for less common CMS platforms often relied on plugins, which could break after updates, clash with other tools, or introduce security risks. For non-WordPress sites, these have been replaced with o [...]
CDR rewrite for better reporting. Sync & offload to PostgreSQL or BigQuery. Connect to Grafana. Update 6 has been one of the most anticipated releases in V20, with a major overhaul in call reporting. Following the success of the ALPHA and BETA, the Release Candidate is now available to download and includes improvements in Grafana support. Read on to see what we’ve accompli [...]
Major upgrade to Call Data Records (CDR) System in 3CX. Following on from yesterday’s V20 Update 6 Alpha release, this post explains the new Call Data Records (CDR) system in 3CX where we’ve streamlined CDR into a single table: cdr_output. We break down the old structure, reveal the new design, and spotlight the technical wins that are transforming how call data works. Read on [...]
4 new call reports, improved filtering across inbound & outbound, user activity & call distribution. As promised in our last reporting update, the much anticipated Update 6 Alpha brings a rewritten CDR mechanism and new reports. It cost us more time - but in return you have a better base to work from, with even more call data insights to help you make better business de [...]
4 New Call Reports and improved filters scheduled for next update. We outlined at the end of 2024 enhancements coming to “standard” call reporting. It's taking longer than expected, but we’re confident it will be worth the wait. Although we can never give an exact date, we anticipate at least a month from now. In this blog post we describe four new reports along with a number o [...]
Changes to standard reports coming in January 2025. In our previous blog post we focused on new features coming to the Enterprise edition and on the Grafana and PowerBI integration. Enhancements coming to the “standard” reporting, however, were not explained well enough. In a nutshell, V20 has some things missing compared to V18 and we’re adding them back. This blog post highli [...]
What we are doing - and when - to make reporting great at 3CX! Reporting 2.0 is set to revolutionize analytics at 3CX. Although still in development, when it’s ready, it promises to be a game-changer. Here’s an update on what we’ve been working on and what you can expect from this highly anticipated feature. Dashboard in PowerBI (Web) showing call statistics and termination re [...]
AI meets 3CX, 3CX does Teams and Admins control all! V20 Update 2 delivers a host of new features that help companies get the most out of their 3CX install. Our focus is now on advancing our AI feature set, as well as beefing up 3CX enterprise features. Separately, we’ve greatly advanced our Windows softphone app as well as our iPhone app. This Alpha version gives you a sneak p [...]
Update 1 is available for download in production environments. Hot off the heels of the release candidate, Update 1 is now available for download in production environments. In case you missed the BETA and BETA 2 releases, these are the main features included: Up to 50% faster backup & restore Caller ID exceptions to working hours - guide New Pipedrive CRM Integration - gui [...]
