Beta 2 brings a number of fixes to SMS and WhatsApp configuration: Improved Error messages from WhatsApp to be shown in the Event Log Fixed outbound SMS issues due to case sensitivity Fixed WhatsApp when using the same number for a trunk Reminder: Manage User & Live Chat Settings from the Web Client We are working on bringing a new and streamlined management interface - use [...]
Hot on the heels of our WhatsApp integration feature introduced with Alpha 1 and 2, this Beta now makes 3CX Live Chat a force to be reckoned with. Available on both StartUP and Dedicated, the improved live chat adds styles and features, to boost both the user and agent experience. !IMPORTANT! These improvements are only visible if you install the code on your website without us [...]
Following Update 5 Alpha 1 released on July 29th, Alpha 2 delivers important improvements to our WhatsApp integration as well as SMS support for Skyetel SIP trunks. WhatsApp improvements In Alpha 1 you had to dedicate a number to the WhatsApp trunk. In Alpha 2 it is possible to re-use a number for WhatsApp that is already in use in another trunk. WhatsApp integration limitation [...]
Add a business WhatsApp number and have your team answer the messages! Also in Update 5 Alpha, we’ve improved SMS integrations making it much easier to configure. Plus it’s now possible to create your own automated chat responses using quick response message templates. Update today to try out these features and more! Manage WhatsApp messages from 3CX The WhatsApp integration, allows you to deliver [...]
We are full steam ahead this summer at 3CX. The new StartUP mode is being integrated into our main 3CX build and this means quite a lot of changes and adjustments. We wanted to give you a heads up on the direction we are headed and why we have to do it this way. Despite the usual Corona headwinds we hope to deliver on the below before the end of Summer! Shared or Dedicated? DIY [...]
Update 4 adds a new ‘Receptionist’ view in the Web Client for easy access to team status. We've also revamped live chat functions, making it much faster and more compact. Plus check out our improvements to audio quality in the 3CX Apps. Receptionist Operator Panel View Users assigned a ‘Receptionist’ role, can now view extensions listed under their respective groups. It saves t [...]
3CX v18 Update 4 has reached Release Candidate (RC) status with the official launch date set for next week! So make sure to watch this space. RC brings better app audio quality This Release Candidate brings changes to the way the inbuilt tunnel deals with RTP packets. The tunnel service now prioritizes RTP streams for 3CX mobile apps, drastically improving audio quality. What y [...]
A second Beta of V18 Update 4 has been published in preparation of the final version which is due to be released shortly. Caller ID exception rules back to MC Time-based Caller ID exception rules can now be managed once again from the Management Console. Schedule monthly updates You can now schedule an update to be deployed automatically one month after a release. This is an ex [...]
3CX StartUP has surpassed 5000 sign-ups and it’s time for our first big update. We’ve fine tuned call handling with the addition of digital receptionists and call queues. The StartUP wizard has also been updated and improved to get you “started-up” in no time. Route calls professionally with IVR Press 1 for Sales, 2 for support! Give callers the option to press a key to choose [...]
Improvements to the Web Client greatly simplify call handling, ideal for busy receptionists. We’ve also handed over status control to the User to set up their own personal schedules. All this and more, with Update 4 Beta out now. More visibility with the new receptionist view It’s now easier than ever for receptionists to handle incoming and internal communications. We’ve added [...]
