3CX is not affected by these actions but your non-compliant SIP trunk provider may be! August 2025, the Federal Communications Commission (FCC) announced the removal of more than 1200 VoIP providers from its Robocall Mitigation Database (RMD). These providers were found to have unresolved deficiencies in their certification filings. This ruling may impact customers who rely on [...]
Templates for Google Sheets & Excel from CSV call logs. A 3CX employee has created a prototype tool to help users generate visual reports from their PBX call log data in Microsoft Excel or Google Sheets. You’ll recall, the CDR system has been rewritten to improve data handling and support larger deployments. Larger deployments will offload to an external database and use Gr [...]
How to identify and report phishing emails claiming to be from 3CX. 3CX has identified recent phishing attempts targeting partners by impersonating members of the 3CX accounting department. These emails use deceptive tactics to appear legitimate, including mimicking branding, language and known contact names. Summary of the Issue The fraudulent emails are not from 3CX. Their go [...]
CSR, Tech Support and Sales teams are on holiday from 11-15 August 2025. 3CX will observe a brief shutdown period from Monday 11 to Friday 15 August 2025. During this time, our Customer Service, Technical Support and Sales teams will be limited as staff take a short summer break. This applies to all channels of communication, including phone, email and ticketing systems. For an [...]
Another year as a trusted choice for enterprise communications. 3CX has been listed on several highest-rated and most popular software charts for the following software categories, released this year: 2025 Capterra Shortlist for VoIP 2025 Capterra Shortlist for Call Center 2025 Capterra Shortlist for Telephony 2025 Software Advice FrontRunner in Call Center Such recognition hig [...]
Awarded as Summer 2025 Leader, 3CX continues as best-in-class among 100,000 products! 3CX has been ranked among the top software solutions on SourceForge for Summer 2025, placing in the top 5% of over 100,000 products based on verified user feedback. Based on user reviews only, the award highlights 3CX’s consistent performance and customer satisfaction. With high ratings across [...]
Recognising the most active and helpful members in the 3CX Community. With over 160,000 users in the international forum and another 70,000 in the local language sections, the 3CX Forum continues to be the go-to place for troubleshooting, sharing tips, and staying updated on the latest releases. As always, we’re recognising the members who consistently provided valuable input a [...]
Platinum Distributor Yellowgrid develops custom solution to integrate 3CX with MIS in the UK education sector. In the UK, most schools, academies and trusts rely on major MIS platforms like SIMS, iSAMS, Arbor, and Bromcom to manage student and parent information. In response to this need, Yellowgrid has developed direct integrations between these systems and 3CX, making it easi [...]
3CX customization & adaptation demonstrating firm commitment to the China market. Shenzhen, China – 3CX, an award-winning leader in enterprise communication, is excited to announce the launch of 3CX China out of its local office in Shenzhen, China. Following an extensive period of controlled market testing, ICP filing to meet local requirements for 3CX China website, and an [...]
Quantifying investment in product security assessment of 3CX V20 phone system core services by Mandiant. As part of our ongoing commitment to product security, 3CX engaged Mandiant, a part of Google Cloud and leader in cybersecurity consulting, to conduct a thorough, multi-phase security assessment of the 3CX Phone System V20. The engagement was extensive: 97 working days 10 co [...]