How the new AI features in Update 9 RC3 compare to Update 8. Update 9 RC3 introduces a more streamlined AI experience, making it easier to manage how your system handles calls. With a cleaner interface, improved call routing and more flexible AI controls, you can fine-tune behaviour without added complexity. From smarter prompts to better call screening and handling, everything [...]
Stability fixes for the iOS app. 3CX iOS App V5.6 Beta is one of the smaller updates focused primarily on stability, usability improvements and resolving issues affecting day-to-day usage. Fixes and Improvements This update resolves issues affecting: Voicemail enabled/disabled state checks and corresponding UI behavior Chat truncation issues affecting certain languages Handling [...]
Security and stability improvements for the Android app. 3CX Android App V5.6 Beta is a smaller update focused primarily on security-related enhancements, stability improvements and resolving issues affecting daily usage. Fixes and Improvements This update resolves issues affecting: Security-related enhancements across the app Voicemail enabled/disabled state checks and corresp [...]
Override office hours, command-line deployment options and improved Poly headset support. 3CX Softphone V5.6 Beta (Build 1159) introduces new office hours management capabilities, expanded deployment flexibility via command-line arguments, and a new and improved Poly headset integration provided by HP, with support for additional devices. This release also includes several usab [...]
Last stop before final release. We’re rolling out RC3 to address the last minor fixes ahead of the final Update 9 release. Fixes in Release Candidate 3 VoIP Provider templates - fixed an issue where switching templates could trigger an exception. Dialer - fixed an issue where the dialer would automatically grab focus, causing accidental call pickups. Web Client - fixed delays a [...]
Forward your 3CX operational, security and audit events directly to any Syslog server. For large enterprises, regulated industries and any organization running a Security Operations Center (SOC), having phone system events siloed on the PBX itself is no longer enough: Compliance frameworks demand centralized logging Auditors demand traceability SOC teams demand real-time visibi [...]
Minor fixes ahead of final release. Building on the successful releases of ALPHA, BETA and RC, we’re now in the final stages before Update 9 final goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 Grok (xAI) summarization - fixed an issue where summaries were always generated in English, regardless of the transcription language, even for [...]
New xAI Grok 4.3 model for AI transcription. Following the successful ALPHA and BETA releases, we are now releasing a Release Candidate for V20 Update 9. What’s New Added new xAI Grok 4.3 model for AI transcription Implemented chunking for xAI to support transcription of larger recordings Improved route-by-name so AI agents can identify and transfer to the correct employee more [...]
Cleaner interface, improved navigation and faster everyday workflows. With V20 Update 9, we’ve introduced the most significant redesign of the 3CX Web Client to date. Nearly every part of the interface has been updated to improve usability, reduce clutter and make daily tasks quicker and more intuitive. From handling calls to managing chats and contacts, the new Web Client is b [...]
More control over wait times, routing and caller experience. V20 Update 9 introduces a major set of improvements to queue behaviour, designed specifically for enterprise call centers. These updates give Admins greater control over how calls are handled, how long callers wait and how queues respond under pressure. From smarter escalation to more flexible callback options, the fo [...]