New transcription engine, leaner AI agents and more admin control. Following on from the successful ALPHA release, V20 Update 9 BETA introduces a major new addition to 3CX AI capabilities - Grok (xAI). This integration brings a fast, simple and cost-effective option for transcription, summaries and sentiment analysis. Alongside this, we’ve made further improvements to AI agents [...]
Platform optimizations and better contact handling. Following a successful beta release, 3CX Android App V5.5 is now available for production. This version brings platform optimizations, improved contact handling and a range of usability, security and stability fixes across calling and the user interface. Recap on What’s New Contact Handling Improvements Contact management and [...]
Full iOS 26 support and better performance. Following a successful beta release, 3CX iOS App V5.5 is now available for production. This version brings full support for iOS 26, along with performance improvements, enhanced stability and a range of fixes across calling, messaging and contacts. Recap on What’s New Full Support for iOS 26 With official iOS 26 support, users can exp [...]
Web Client configuration and Team filter in the Panel. Following a successful beta release, 3CX Windows Softphone V5.5 is now available for production. This softphone release introduces improved extension management, enhanced configuration options and a range of stability and usability fixes across the app. Recap on What’s New Team Filter in the Panel A new Team filter has been [...]
New Web Client, enterprise queue features and further AI improvements. V20 Update 9 Alpha introduces a redesigned Web Client with updates across key areas including team view, dialer and navigation. We’ve also made several improvements to queue handling for enterprise call centers, giving more control over wait times, routing and caller experience. In addition, we continue wher [...]
Simple, reliable entry points to modern telephony. 3CX Basic Edition is now available, offering a clean and reliable entry point into the 3CX communications platform. Alongside it, we’re also introducing 4SC Basic Free, a free tier designed for very small deployments. Both paid and free tiers deliver voice communication without the complexity of advanced setups. It’s ideal for [...]
Firmware update fixing key security issues in Fanvil firmware. A new interop firmware update (v2.12.25.6) for the Fanvil X series IP phones was provided by Fanvil. According to Fanvil, this firmware includes important security fixes and stability improvements. Following successful interop verification, the update has been made available. For further details, please contact Fanv [...]
For V20 U4-U7 users free transcription beta will be discontinued on Monday. As per our earlier blog announcement, 3CX Cloud Transcription for Update 7 and earlier will be discontinued approximately one month after Update 8 Final, ensuring a clean transition to the new transcription architecture. As we reach this milestone next week, from Monday March 9 onwards, if you’re on V20 [...]
Firmware updates for Yealink & Snom. The latest IP Phone firmware updates for Yealink & Snom have been released, and are fully tested with V20. These updates come with a number of bug fixes. Please see the release notes for Yealink and Snom. Firmware Updates for V20 Yealink T4xU series: 108.87.0.22 T5x series: 96.87.0.22 T7x, T8x series: 185.87.0.37 T58W: 150.87.0.20 CP [...]
Platform optimizations, contact handling improvements and usability fixes. 3CX Android App V5.5 Beta (Build 16) introduces internal platform updates alongside a strong set of contact, calling and UI improvements. This release focuses on stability, compatibility and day-to-day usability enhancements. Read on for the full details. Platform & Stability Improvements This update [...]