Laying the foundation layer of advanced analytics for better customer satisfaction. In Update 4, transcription is the basis of advanced call analytics allowing business to offer improved customer service driven by AI data insights. Use the opportunity in this BETA release to test our proprietary AI technology for yourself - for call transcription and in-depth analysis. Let’s di [...]
Easy hosting of multiple companies on one 3CX instance. Following the pre-announcement earlier this year, today marks the official launch of 3CX Multi-Tenant giving partners who are managing smaller customers the opportunity to move away from dedicated customer infrastructure. Multi-tenant - or multi-company capability - allows easy and profitable hosting of many different comp [...]
Upgrade to V20 required for NFRs running on V18. If you did not upgrade your NFR to V20, you may be experiencing a loss in Simultaneous Calls (SCs). This is because your licenses are restricted to 2 simultaneous calls (2SC) only. You have also lost access to PRO or ENT features. To avoid lost SC calls an upgrade to V20 is required. For those who missed the deadline and need to [...]
Easier call handling and improved contact management with the latest Beta release. Following the September release, this latest update brings new useful features and improvements to the Windows Softphone - contact integration with M365 and CRM, in-app call controls, abandoned call tracking and temporary status settings - helping users manage calls and contacts more easily. Ava [...]
Smoother performance and easier conference management. Following the previous iOS App update, the latest 3CX iOS App BETA now offers full compatibility with iOS 18, just two weeks after Apple’s release of iOS 18.1 on October 28, 2024. With this update, 3CX continues to deliver unmatched reliability in its mobile apps, improving performance and enhancing conference call manageme [...]
3CX launches transcription and analysis engine - 3CX AI. Acknowledging the potential of AI - and transcribing and analyzing calls for productivity and customer satisfaction - 3CX set up a specialised AI team tasked to bring the benefits of AI to 3CX users in record time, and at an affordable cost. Now, on this memorable day we release the alpha version showcasing this unique ca [...]
Remains trusted choice for enterprise communications. 2024 has been a year of strong recognition for 3CX, as Gartner Digital Markets has awarded us with multiple accolades across its leading platforms, including Capterra and Software Advice. These acknowledgments reflect our commitment to supporting our customers with a feature-rich, easy-to-use communications system. Why 3CX f [...]
Get certified and master 3CX before the year ends. Whether you're aiming to get certified or simply want to sharpen your 3CX skills, now’s the perfect time to join. November Webinars: What’s On Offer? Our regular 3CX Academy Basic and Advanced Training webinars cover everything you need to know, helping you get your certification and make the most of your 3CX. Our most recent u [...]
Release of 3CX Android app beta with full Android 15 support, delivering smoother performance. Hot on the heels of the release of Android 15 just a few days ago, the latest 3CX Android app Beta now fully supports the new OS. With improvements in performance and stability, you’ll stay connected without interruptions. Here’s a closer look at what’s new in this version. More Relia [...]
Sign up for 3CX Academy training or an U3 ‘What’s New’ webinar. Our most recent update, V20 U3, promises some key time-saving updates: a new call processing script store, multi-user editing, automatic 3CX status changes, and easy off-instance storage, to name a few. If you’ve already attended the 3CX Academy training and gotten certified, you should still attend as these webina [...]
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