Improved remote archiving, call transcriptions & multi-edit of users. Update 3 is now ready for BETA after the successful ALPHA release a few weeks ago. Update 3 BETA - Call Processing Script Store New in the beta is the ability to quickly add a ready script from our call processing script store. For example, one of the frequently requested scripts is the holiday script whi [...]
Sign up for a free 3CX Academy webinar & get certified. Well, it's that time of the year... Back to School for some, or in the case of our dear partners, the continuation of 3CX academy through all seasons :) While the kids are back in school and your colleagues are busy gossiping around the water cooler, take a few hours out of your day to catch up on 3CX Version 20 and it [...]
Better remote archiving & storage, E911 and Teams syncing. V20 U3 ALPHA presents itself and is ready for try-outs. This release focuses on making the admin’s life easier with improved remote archiving and storage, multi user editing, emergency E911, bi-directional Teams status syncing and more. Read on to find out what’s been added for each feature in this ALPHA. Easier Rem [...]
Capture and analyze interactions with OpenAI Whisper and 3CX integration. Accurately capture and analyze customer interactions without requiring any extra work from your employees. How? With the integration of AI technologies in 3CX- such as OpenAI Whisper. Speed & Accuracy In the modern business world, speed and accuracy are crucial. Companies must communicate quickly and [...]
Yealink Headset Support, Chat, and Call Recordings included in the latest Softphone. This release of the 3CX Windows Softphone includes the best of our recent betas which introduced Yealink headset support and native chat and call recordings functionality. Take hands-free phone calls with your Yealink headset, start SMS chats, respond to WhatsApp, Facebook, and Live Chats, and [...]
Latest 3CX SBC with Raspberry Pi5 support & OS upgrades. We’ve upgraded the Raspberry Pi OS for 3CX SBCs to Lite Bookworm, both for arm64 and armhf(32 bit) architectures. Upgrading your Raspberry 3 or 4 To install the latest upgrade, you need to flush your SD card and install the new image below: Download arm64 Bookworm Raspberry Pi OS Lite here Download armhf Bookworm Rasp [...]
Access chats & call recordings from your Windows Softphone. This Windows Softphone BETA release adds native chats and recordings to your app. Start SMS chats, respond to Facebook, WhatsApp, Live Chat, & Queue chats, and manage call recordings, all without leaving the softphone. Contact centers in particular will find this increases their agents’ productivity by having a [...]
Sign up for a free 3CX Academy webinar & get certified. School may be out for the summer, but the 3CX Academy is hosting a summer school for those still at work! Stay hydrated, stay educated! 3CX V20 Update 2 delivers a significant boost in functionality, now featuring native AI transcription and analysis capabilities, multi-tenancy, and smaller enhancements such as 3CX and [...]
New deployment wizard & streamlined sign up process of 3CX instances. Deploying a new self-hosted 3CX instance is easier than ever with the re-introduction of the deployment wizard. The sign up process from the 3CX website has also been simplified to separate Enterprise and SMB customers who wish to try 3CX for free. Streamlined 3CX Sign Up Whereas before all potential cust [...]
The how’s and why’s of upgrading to V20. Over the last few months we’ve communicated with all customers on V18 FREE urging them to upgrade to V20. If you did not upgrade then your 3CX system as of the 1st of August 2024 no longer supports 10 users but 4 users. In addition to this, your system no longer receives important security and product updates. This article is our final e [...]
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