Beta 2 adds the ability for users to schedule their own reports. Following on from the V20 Update 1, BETA, BETA 2 is now available for try-outs. We’re bringing back the Scheduled Reports feature, improved with a new per user reports scheduler. Scheduled Reports Are Back The scheduled reports feature is back and it’s better. Unlike in V18, where only admins could schedule report [...]
V18 users have until the end of 2024 to migrate to V20. Version 18 is supported until the end of 2024. We’ve renewed the certificates for Google PUSH, Apple and API Support in this last update, Update 9a BETA. This update will allow you to test the renewed PUSH support and use the 3CX Apps until the end of the year. Start planning your migration to V20 as soon as you can. Note: [...]
Drag & drop for call transfers makes call management easy as pie. New Panel & Switchboard views are available in the 3CX Windows Softphone - previously only available for BETA testers. Apart from enabling managers to monitor performance, the switchboard also allows receptionists to drag and drop calls to make a call transfer. New Panel & Switchboard Views Supervisor [...]
New 3CX Academy dates for May. If you missed the first batch of 3CX V20 Academy webinars don’t fret! We’ve just scheduled a fresh batch to ensure all our partners get the chance to become 3CXperts. These webinars are the perfect opportunity to learn 3CX V20 inside out and start boosting your sales and customer satisfaction levels by offering this latest version. Places are rese [...]
BETA introduces new Panel & Switchboard views to the Windows Softphone. The new Panel and Switchboard views are the latest additions to this BETA release of the Windows Softphone. Both views are of massive importance in contact center environments where teams need to know, at a glance, how many calls are waiting to be answered and which colleagues are available to take call [...]
New Academy webinar dates released. Fresh after the release of 3CX V20 our 3CX Academy has been updated to get you all trained-up and ready to hit those sales targets with this latest version. We’ve scheduled a series of webinars, both Basic and Advanced, for you to brush up your 3CX knowledge as well as become better acquainted and certified for V20. Places are reserved on a f [...]
New release brings more meeting control for co-hosts & new mosaic view. The latest update to the 3CX Video Conferencing apps for Android and iOS introduces a new mosaic view allowing you to choose which participants you want to see and pin them - up to 5. Additionally, co-Hosts get some new control functions previously enabled to hosts only. They can now remove participants [...]
Supporting the community with ideas, advice and expertise. Users from across the globe use the 3CX Forum regularly. Whether it’s to share knowledge, ask questions or engage with industry experts - there’s always support available. And we’d like to award those who have contributed the most in Q1. Your contributions have helped thousands of users. As a token of appreciation for y [...]
Say goodbye to per - user pricing and bundle rip-offs. Small businesses worldwide are faced with inflated communications costs. Not because of per call tariffs - but per user platform costs. Communications platforms - enabling team working and customer interaction - can easily be $20 per user, including those extensions you hardly use - think part time admin workers or meeting [...]
More v18 features returned including caller ID exceptions. The first update for V20 is available. Not only does it introduce new functions and a new CRM it also brings back some V18 features which hadn’t made it to the final release. Furthermore, we’ve made drastic improvements to the backup and restore capability. 50% Faster Backup & Restore = Improved Failover We’ve optim [...]
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