Improved Teams integration, AI & increased admin control.
Following last week’s Release Candidate - as well as the previous ALPHA and BETA releases - V20, Update 2 is released and ready for deployment. Read on to see what’s included as well as how to update to this version.
Sync Teams & 3CX Presence Status
Sync your Microsoft Teams Presence to 3CX or vice versa. There’s no need for Teams Direct Routing integration, as long as Office 365 is configured correctly.
AI - Speech to Text Transcription and Analysis
We’ve added support for WhisperAI - the Speech to text transcription from OpenAI. Transcribe your calls and voicemail without the need for Google Drive / Google Transcription. All transcribed calls are also summarized and assigned a sentiment score. This allows you to see the sentiment of callers per call, for queues and ring groups.
Know Who’s Connected
Review and terminate any active browser logins. For the time-being, only Web Client connections are shown, in future this will include application connections too.
Per User Control of Call Information, Operations & Presence
Configure user permissions to:
- See called numbers of other users in the group
- Hide their calls from other users in that group
- Determine if presence of other users is shown or not (available, on a call, DND etc)
- Perform call operations: Pickup, Transfer & Divert, Park & Unpark, Intercom, pick up a call currently in the Digital Receptionist.
Read the guide here.
And More…
- Private video conferencing MCU
- High priority packet setting for better voice quality
- Call processing scripts for SIP Trunks
- New 3CX Multi-Tenant, more on this here
For more detailed information on each feature check the ALPHA release.
Upgrade to V20, Update 2
From the admin console click on the latest update: "New 20.0 Update 2 Release."
For a fresh, on-premise installation:
- 3CX Windows Installer
- 3CX Windows Installation Guide
- Download the 3CX ISO
- 3CX Linux Installation Guide
You can start a new cloud deployment here.
View the complete changelog here.
