Everything you need to know to prep for V20. V20 is a big upgrade with important architectural changes, so moving up from v18 to v20 requires some preparation and work. We have put together this checklist to ensure your upgrade is as smooth as reasonably possible. We also added in FAQs.
Initiate calls to CRM contacts from the latest Windows Softphone. The new Windows Softphone Beta release enables you to search for CRM contacts and initiate calls to them directly from the softphone! Saving you time looking for contacts who are not saved in your 3CX phonebook. Incoming call notifications also show CRM contact details so you always know who is calling! Always kn [...]
3CX awarded 62 badges by G2 - the largest software review site. It’s been a great year for 3CX - and testimony to this is the awards received throughout 2023. And to wrap things up for the year, we’ve also just been awarded a further 62 badges in the G2 Winter 2023 Reports! This brings the total number of G2 badges received this year, including those from the Fall, Summer and S [...]
The last few months of 2023 have been super busy for 3CX. Our team is now ready to take a much-deserved break to relax and enjoy the festivities ahead of the Version 20 Final release in early 2024. Sales, Technical Support and Customer Service departments are closed: 25th & 26th December 2023 1st January 2024 Normal opening hours apply on all other days. We will return to t [...]
Speeding towards 3CX V20 Final. Hot on the heels of last week's Version 20 Release Candidate comes V20 Release Candidate 2. QA testing - including production, bulk and additional unit tests - has now been successfully completed. So, if you’re on V18 and ready to start testing you can now upgrade to V20 - for testing purposes only! As a reminder, make sure you take a backup befo [...]
Affected SQL database templates are MsSQL, MySQL, PostgreSQL. On 15th December we informed customers to disable the SQL Database integration following CVE report 2023-49954 (https://cve-2023-49954.github.io/) This issue - identified by independent security researcher Theo Stein - concerned a legacy integration to query customer contact data directly from a SQL server database. [...]
Other CRM integrations are not affected. Only 0.25% of our user base have sequel integrated. It's an old style integration meant for an on-premise firewall secured network. Nevertheless, if you are using an SQL Database integration it’s subject potentially to a vulnerability - depending upon the configuration. As a precautionary measure, and whilst we work on a solution to safe [...]
Choose between compact initials or wider full name BLF panel. The latest Windows Softphone Beta 4, now available for download, comes with additional viewing options in the BLF Panel. We’ve also embedded more context menu options across the app to help users manage calls, voicemails and contacts effortlessly. New in this release is the voicemail transcription icon. Simply right- [...]
Testing can begin. Final release in sight. Version 20 Beta 2 - released last Friday - has successfully passed production, bulk and additional unit tests to become an official Release Candidate. Version 18 users can now upgrade to this release candidate - for testing purposes only. Do note it’s not possible to roll back this upgrade so ensure you have a backup. We also recommend [...]
New phone provisioning methods & more in V20 Beta 2. V20 Beta 2 adds an exciting new feature - call processing scripts - this comes along with new phone provisioning methods and support for the latest Google Speech API. Read on for more details and to find out what else is new and important to note. New Call Processing Scripts Basically, you assign an extension and DID to y [...]
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