Improvements to the Web Client greatly simplify call handling, ideal for busy receptionists. We’ve also handed over status control to the User to set up their own personal schedules. All this and more, with Update 4 Beta out now. More visibility with the new receptionist view It’s now easier than ever for receptionists to handle incoming and internal communications. We’ve added [...]
Internal communication is vital to the success of any organization. From regular phone conversations to chat messages, keeping your team in the loop can be a time-consuming task. With the emergence of distributed working, video conferencing has seen enormous growth over the past few years. Those Monday morning team meetings are now routinely split between in-person and remote participation. 3CX Video Conferencing [...]
LONDON, UK, 8TH JUNE 2022 - 3CX, developer of the award-winning business communications solution, announces Chris Martin as Director of Strategic Partnerships. This newly created role allows 3CX the chance to focus on cultivating relationships with SIP trunk providers and IP phone manufacturers in a bid to improve interoperability. In his role, Chris will be responsible for establishing and implementing a [...]
Call and contact center managers have the specific task to ensure all the agents in their group are working to the best of their ability. Customer queries must be dealt with as quickly as possible so that means optimizing how the agents are answering calls, live chat messages, SMS, and Facebook messages. 3CX call center features offer managers a full picture of live and retrosp [...]
LONDON, UK, 30TH MAY 2022 - 3CX, developer of the award-winning business communications solution, today announced the appointment of Natassia Allery to Global Sales Director in support of the company’s continued growth trajectory. In her role, Natassia will be responsible for developing and nurturing strong relationships with new and existing channel partners worldwide. She will also be handling sales processes and [...]
This is the 4th and final edition of our blog series. Last time we highlighted our top 4 security tips in Don’t be that guy Vol.3. In this edition, we will see how you can monitor your PBX system closely and also highlight some stats we have gathered from some unfortunate real-world hacking instances. Email Alerts Keep You Updated First, there are multiple important email notif [...]
Customer service depends greatly on the mindset of the individual or company but there are also various processes that can be put in place to improve the experience. These processes can vary depending on how the organization operates but good communication, speed of resolution, and motivating employees to do their very best is common across all. In this blog, we will outline ho [...]
3CX Video Conference in V18 breaks ties with its predecessors and relocates a lot of its data warehousing into your 3CX System. This sets a new standard for privacy, safeguarding your own data and that of your attendees. In order to properly cater for this shift, here are a few tips for admins to take note. Use default HTTPS port 443 Participants and scheduled meetings are stor [...]
The economy has restarted after COVID and a new communications world has emerged that has changed the parameters of doing business. Remote working capability is a must for every business and it happens in the cloud. Small businesses need an easy to setup and manage communications platform that handles calls as well as messages. 3CX is infinitely easier than its traditional PBX counterparts, and available in the cloud [...]
With the launch of 3CX StartUP we’ve revamped our 3CX WordPress plugin. Unfortunately this plugin is not compatible with 3CX V18 Update 3. So if you are using live chat, we ask that you temporarily disable auto updates until we release 3CX v18 Update 4. Update 4 will be compatible with the new plugin. Do this before 16th of May 2022! On this date we will update the plugin and t [...]
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