Contact center managers will always want to have one eye on the here and now, but also on the operation's past days, weeks, and months. This is for many reasons, including evaluating the success of a particular campaign, or amending how processes are followed by the team of agents. Monitoring the success of your contact center can be based on many different factors so let's fin [...]
3CX Version 18 has brought some great improvements to live chat including an updated WordPress plugin. We’ve also moved the customization into the management console and Web Client for StartUP users. We thought this would be a good opportunity to highlight some of the security features of 3CX Live Chat and what mechanisms you can put in place to keep yourself and your visitors [...]
Hot on the heels of our WhatsApp integration feature introduced with Alpha 1 and 2, this Beta now makes 3CX Live Chat a force to be reckoned with. Available on both StartUP and Dedicated, the improved live chat adds styles and features, to boost both the user and agent experience. !IMPORTANT! These improvements are only visible if you install the code on your website without us [...]
Following Update 5 Alpha 1 released on July 29th, Alpha 2 delivers important improvements to our WhatsApp integration as well as SMS support for Skyetel SIP trunks. WhatsApp improvements In Alpha 1 you had to dedicate a number to the WhatsApp trunk. In Alpha 2 it is possible to re-use a number for WhatsApp that is already in use in another trunk. WhatsApp integration limitation [...]
Since our first announcement, our partner base has shown overwhelming interest and excitement in StartUP - which is amazing! Recurring questions have been pouring in, so we found it fit to clarify some points: StartUP - The business accelerator With IT resources at a premium, 3CX now gets your customers set up in less than an hour. StartUP enables the margin to trickle in from [...]
Add a business WhatsApp number and have your team answer the messages! Also in Update 5 Alpha, we’ve improved SMS integrations making it much easier to configure. Plus it’s now possible to create your own automated chat responses using quick response message templates. Update today to try out these features and more! Manage WhatsApp messages from 3CX The WhatsApp integration, allows you to deliver [...]
StartUP has already received its first batch of fresh features since the initial launch on 4th May 2022. We thought this would be a great time to give you some key highlights of StartUP by outlining what we see as its top 5 killer features. Killer Feature 1: Live Chat for everyone! Live chat has been supercharged with the release of StartUP. Any organization, no matter the size [...]
3CX has received strong praise in the G2 Summer 2022 report, securing 26 distinctions across VoIP, Video Conferencing, Call Center Infrastructure, UCaaS Platforms and Contact Center categories. The celebrations do not stop here…it was also honored with the ‘Users Love Us’ badge, which is a testament to the level of commitment 3CX provides. G2 is a platform that helps business professionals make informed [...]
Now that you know what’s cooking this summer with regards to product updates… Here's an insight on what this will mean in terms of revenue for you! Two years since the introduction of 3CX Hosting, and it’s since become a fully mature service and the preferred method of 3CX deployment globally. The time has come to change our free hosting trial and pricing. This will create more [...]
We are full steam ahead this summer at 3CX. The new StartUP mode is being integrated into our main 3CX build and this means quite a lot of changes and adjustments. We wanted to give you a heads up on the direction we are headed and why we have to do it this way. Despite the usual Corona headwinds we hope to deliver on the below before the end of Summer! Shared or Dedicated? DIY [...]
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