Blog - Page 58

Porsche Inter Auto Gears Up Customer Service with 3CX

LONDON, UK, 8TH APRIL 2022 - 3CX, developer of the award-winning business communications solution, is pleased to announce the successful deployment of 3CX by Porsche Inter Auto. Porsche Inter Auto is the No. 1 car dealership with more than 400 employees scattered across 5 different offices in Croatia. As their customer base grew, the dealership was in an urgent need of a full-s [...]

By |April 8th, 2022|Comments Off on Porsche Inter Auto Gears Up Customer Service with 3CX
Q1 2022 Top Forum Contributors Announced!

We hope it was a productive first quarter for all and before we can deep dive into the next one - it’s time to announce our top 5 forum contributors for Q1! A big round of applause goes out to our winners, as well as everyone who contributed to our 3CX Forum since the start of 2022. Your advice, knowledge and tips have been an invaluable part of the 3CX Community and helped tho [...]

By |April 5th, 2022|Comments Off on Q1 2022 Top Forum Contributors Announced!
Don’t be “THAT” Guy Vol. 1: Keep Complex Credentials

Our recent blog post “3CX Global IP Blacklist: Security By Default” highlighted the importance that we place on security and how we endeavor to combat call fraud and hacking schemes. We finished it up advising to keep an eye out for some more specifics, stats, and patterns. Well, here it is. Over a series of 4 blog posts, we will raise awareness of the various security threats [...]

No FOMO! New iOS App Beta Adds Application Badge for Chats

Our latest iOS App (Beta) is designed for simpler and faster interaction with its core functionalities: Chat, Voicemail, and Calls. We’ve added a new command menu on the home screen, as well as including an application badge for incoming chat messages. No fear of missing chats Be alerted of chat messages left unread even when the app is closed! The iOS App now displays a warnin [...]

3CX Android App (Beta) Receives UI Facelift

We’ve revamped our Android App’s UI! This Beta release brings modernized elements, an enhanced user experience, as well as tweaks to make the screen more intuitive and functional. Always there: Avatars & Status indicators Screen views have been updated to always show the avatar and profile indicator. Ideal for faster interaction to chat or call. You can now quickly recogniz [...]

By |March 30th, 2022|9 Comments
Factors to Consider When Planning a PBX Configuration

Migrating from a legacy PBX to a modern IP-PBX can both be easy and challenging all at the same time. It affords the opportunity to step back and review how the system is configured and where any changes or amends can be made to simplify the customer call journey. IP-PBX systems boast many additional features that businesses may not have had access to previously, so these need [...]

By |March 22nd, 2022|Comments Off on Factors to Consider When Planning a PBX Configuration
Security & Memory Hotfix Available for V18 Update 3

A hotfix is available for V18 Update 3 which addresses the following: Fix for a security vulnerability Fix of memory leak affecting business systems in particular conditions Fix for application crash of the call manager if under DDOS attack. We urge you to install the Hotfix as soon as possible to keep your 3CX system secure. To install the Hotfix Click on “Updates” in the Mana [...]

Four Clients - One Omni-Channel PBX

Client apps are one of the core focuses of development here at 3CX. With the release of Version 18, Update 3, PUSH now wakes the Web Client and PWA. Along with this, the Desktop app received some neat new features including auto-answering and more. This marks a perfect opportunity to highlight each of the client's differences and features. Common features. Exceptional benefits. [...]

By |March 16th, 2022|Comments Off on Four Clients - One Omni-Channel PBX
Update 3 Final: Wake Up with PUSH for the Web Client & PWA

The final release for Version 18 Update 3 is now available. Download and upgrade via the management console for improvements to the web client, desktop app, and native-like web app (PWA). We’ve also added new desktop application features, including support for macOS. Critical Security Update Update 3 contains some critical security updates and we recommend customers upgrade to [...]

3CX Global IP Blacklist: Security By Default

Our products’ security is of paramount importance to us. That is why with each release, we strive to improve the core elements of the system, whilst remaining vigilant to new global threats. The 3CX global IP blacklist is a key tool in the fight against hacking. But what is it and how does it work? Global IP blacklist explained The 3CX global IP blacklist was first released wit [...]

By |February 24th, 2022|Comments Off on 3CX Global IP Blacklist: Security By Default