Next step in Update 7 with stability-focused fixes.

Following the successful Alpha and Beta releases of Version 20 Update 7, we are now releasing the Release Candidate. This build focuses on stability and addresses issues reported by the community, support and QA teams.

Amazon AWS S3 Support for Remote Archiving

Archiving recordings and chats off instances is important to keep your system performant. In addition to Google Cloud Storage and Microsoft SharePoint, 3CX now also supports Amazon AWS S3. It can be configured directly from your Admin Console as a remote storage solution for your backups, voicemails, recordings and chats.

Recap of Alpha and Beta

  • System Watcher: Native monitoring of core 3CX services and system metrics with automatic restart on failure and alerting.
  • Remote storage validation: Dashboard alerts for incomplete or missing configurations.
  • Database logging: Support added for MySQL and Microsoft SQL Server alongside existing options.
  • External metrics offloading: Export system and call quality data for long-term analysis.
  • Backup & Restore V2: Encrypted backups and performance improvements for faster operations.
  • Supervisor role: New role for call queues enabling delegated management and reporting.
  • Faster data offloading: Scheduling options extended to every 15 or 30 minutes for quicker call center and audio metrics.
  • Fixes and updates: Resolved deadlocks, restore failures, memory leaks, template updates, reporting refinements and restored Receptionist role override.
  • Additional features: DATEV integration, expanded OpenAI transcription, enhanced reports, PostgreSQL 15.13, SBC management and new Yealink T7 series support.

RC Fixes and Improvements

This RC addresses multiple stability and functionality issues, including:

  • Improved failover stability on Windows service restarts.
  • Fixed rare scenarios where a queue call was polled and at the same time redirected to destination no answer.
  • Fixed pickups for Q calls via 3CX Softphone no longer marked as abandoned.
  • Fixed talking time now updates correctly after pickup.
  • Fixed call manager crash in rare cases when performing barge in calls while a call ends simultaneously.
  • Fixed call manager crash in rare cases when a failure occurred while building the Voicemail endpoint.
  • Fixed live chat session persisting after page reload.
  • Fixed post-restore Windows issue blocking webclient calls.
  • Fixed backup and restore properties now correctly applied on restore.
  • Fixed OnBoard MCU now reconnecting after backup restore.
  • Fixed hotel module log flood when “Monitor connection quality” is ON.
  • Fixed WebMeeting region changes now applied without MC restart.

Get Started With Update 7 Release Candidate

To try out these new features, upgrade to V20 Update 7 RC.

  1. Log in to the Admin Console
  2. Navigate to System > Updates
  3. Select Update 7 Release Candidate and click Download

All Trials, NFRs and 4SC instances running on Hosted by 3CX will be automatically updated to Update 7 RC.

View the complete changelog here.

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