Final fixes. Next stop - Update 8 Final! Building on the successful releases of ALPHA, BETA, BETA2 and RC1 we’re now in the final stages before Update 8 final goes live. Read on for an update on minor fixes and improvements. Fixes & Improvements RC2 includes a broad set of fixes and optimisations across messaging, call handling, transcription, CRM integration and data proce [...]
To be applied as soon as possible. We’ve released a Hotfix Build 20.0.7.1080 for Update 7 that addresses key stability and maintenance issues affecting outbound rules, voicemail notifications, backups and TimescaleDB metrics. We strongly recommend all users running Update 7 (or earlier) to apply this hotfix as soon as possible. What’s Fixed In This Build Outbound Rule – second [...]
Next stop - Update 7 Final. Following Alpha, Beta, RC1 and RC2 releases, we’re releasing RC3 to address the last minor fixes and improvements before Update 7 Final. Fixes & Improvements Loop Detection: Added protection to prevent queues from being looped. Microphone Settings: Addressed issue with microphone settings not saving due to recent Chromium changes. Recording Manag [...]
Last fixes before U7 Final. Following the successful Alpha, Beta and RC1 releases we’re releasing RC2 addressing minor fixes ahead of U7 Final. Fixes & Updates Fixes Fixed Admin Console crash caused by incorrect user agents. Fixed Call Manager crash when a route pointed to non-existent extensions. Fixed issue where call pickup caused agents not to be polled if the call was [...]
3CX is not affected by these actions but your non-compliant SIP trunk provider may be! August 2025, the Federal Communications Commission (FCC) announced the removal of more than 1200 VoIP providers from its Robocall Mitigation Database (RMD). These providers were found to have unresolved deficiencies in their certification filings. This ruling may impact customers who rely on [...]
Next step in Update 7 with stability-focused fixes. Following the successful Alpha and Beta releases of Version 20 Update 7, we are now releasing the Release Candidate. This build focuses on stability and addresses issues reported by the community, support and QA teams. Amazon AWS S3 Support for Remote Archiving Archiving recordings and chats off instances is important to keep [...]
Security hardening and performance improvements. We’ve released new updates for the 3CX Live Chat (v6.0.39) and 3CX WordPress plugin (v10.0.17), bringing a major framework upgrade and important security improvements. Read on to learn more! Live Chat Updated to Vue 3 Framework This release updates Live Chat to the Vue 3 framework, eliminating several known Vue 2 CVEs and ensurin [...]
Improved data transfer for quicker call center and call audio metrics. Last week's V20 U7 ALPHA had a strong focus on system management for admins. We're following up with the BETA release, which adds a new Supervisor role, as well as faster offloading of call recordings for speedier call center system and call audio metrics. Read on to learn more! ALPHA Release Recap Update 7 [...]
Last fixes before final. Following the successful ALPHA, BETA, and RC1 releases, today’s RC 2 includes last fixes ahead of U6 Final, coming soon. Updates & Improvements: Added Support for Orange Business Talk (BTIP). The “Queue Answered by Waiting Time” report now includes the total number of calls. Informative banners in Data Connector section of Web Client. External datab [...]
3CX V20 Update 5 makes it to Release Candidate. Following the ALPHA, BETA 1 and BETA 2 releases of V20 Update 5, the Release Candidate is now available. Here’s what’s included. What’s New Update 5 RC brings key fixes and improvements: QR code setup for mobile apps when using the desktop app is fixed. Issues with connection quality monitoring when scores are set to "Unknown" hav [...]
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