New DECT support and tweaks ahead of the full rollout. Following the successful ALPHA and BETA 1 phases, we are now releasing Update 5 BETA 2. We’ve addressed key issues before moving to the final release which is expected shortly. What’s New in Update 5 BETA 2? Snom DECT M500 Support Fully compatible with the Snom M500 series. Learn more about setup and configuration in our Sn [...]
Update for Version 18 users to extend license validity while planning your move to V20. As discussed in our previous update before Christmas, a new update for 3CX Version 18 has been released. This update is necessary for extending your license activation until September 2025. Key Details Purpose of the Update This update ensures users still operating on Version 18 can reactiva [...]
Google sync and flexible routing options in 3CX Update 5 BETA. Building on Update 5 Alpha, the BETA introduces Google integration, powerful routing scripts, and new admin tools. Let’s break down what’s new and improved. Google Integration: Sync Users, Calendars, and More The latest update integrates Google Workspace for quick and easy synchronization of users, personal contacts [...]
Microsoft Teams status control, multi-tenant upgrades and enhanced admin features. The 3CX V20 Update 5 Alpha introduces free voicemail transcription for PRO users with 3CX, OpenAI, and Google engines, along with key updates like Teams status control and multi-tenant improvements. Read on for the details and full list of new features and enhancements. Configure Status Sync 3CX [...]
Cost-effective call transcription powered by 3CX AI. Update 4 introduces groundbreaking 3CX AI, to make transcription more affordable. Unlike external services such as OpenAI or Google, 3CX AI comes at a better price. Enterprise users can access 3CX AI transcription free of charge for the remainder of 2024. This trial period helps us gather data on usage patterns to finalize fa [...]
3CX V20 Update 4 makes it to Release Candidate. Following the ALPHA and BETA releases of Update 4, the release candidate is now available ahead of the final release - anticipated next week. How to Get Update 4 RC From the Admin Console click on the latest update: "New V20.0 Update 4, Release Candidate." View the complete change log here. Post your feedback in our dedicated Part [...]
Ensure security and performance with the latest 3CX SBC upgrade. The 3CX SBC build 18.1.36 for Windows and Linux, released in 2022 along with all SBCs running on Debian 9 or Debian 10, will reach End-of-Life (EOL) on 31st December 2024. After this date, 3CX will no longer support or update these versions. Why Are These SBCs Reaching EOL? This decision ensures secure and optimal [...]
Laying the foundation layer of advanced analytics for better customer satisfaction. In Update 4, transcription is the basis of advanced call analytics allowing business to offer improved customer service driven by AI data insights. Use the opportunity in this BETA release to test our proprietary AI technology for yourself - for call transcription and in-depth analysis. Let’s di [...]
3CX launches transcription and analysis engine - 3CX AI. Acknowledging the potential of AI - and transcribing and analyzing calls for productivity and customer satisfaction - 3CX set up a specialised AI team tasked to bring the benefits of AI to 3CX users in record time, and at an affordable cost. Now, on this memorable day we release the alpha version showcasing this unique ca [...]
New features include multi-user editing, revamped backup/archiving, and improved Teams status sync. The final release of Update 3 has arrived! It’s packed with new features all designed to enhance both system performance and team productivity in addition to major timesaving functions for both PBX admins and end-users. Read on to learn more. Simple Remote Storage & Archiving [...]
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