Latest iOS BETA prepares for the release of V20 U3. With the release of V20 Update 3 BETA, the 3CX iOS app required some under-the-hood preparation to ensure a smooth transition to the latest PBX. 75% Faster Reconnection Time The iOS reconnection mechanism often dropped out when attempting reconnection from Wi-Fi to roaming. We have addressed this for 75% faster reconnection ti [...]
New BETA enhances the Android ad-hoc conferencing feature. The ad-hoc conferencing feature is the main focus of this Android BETA release. Apart from the ability to elevate a single call to a conference, you can now merge calls, i.e. if an incoming call occurs whilst in a conference you can add that call to the conference. More details on this feature below. Improved Ad-hoc Con [...]
New BETA adds media & message forwarding and chat transfer. This BETA release of the Windows Softphone focuses on easier collaboration between 3CX users by adding the ability to transfer chats and forward media and content to other team members. Read on for more details. Transfer Chats Transfer a chat to another team member who is better able to resolve the issue. Simply cl [...]
Yealink Headset Support, Chat, and Call Recordings included in the latest Softphone. This release of the 3CX Windows Softphone includes the best of our recent betas which introduced Yealink headset support and native chat and call recordings functionality. Take hands-free phone calls with your Yealink headset, start SMS chats, respond to WhatsApp, Facebook, and Live Chats, and [...]
Access chats & call recordings from your Windows Softphone. This Windows Softphone BETA release adds native chats and recordings to your app. Start SMS chats, respond to Facebook, WhatsApp, Live Chat, & Queue chats, and manage call recordings, all without leaving the softphone. Contact centers in particular will find this increases their agents’ productivity by having a [...]
Add M365, CRM, personal & company contacts from the 3CX app. Following the last BETA, the 3CX App for Android is now released. The latest update allows you to add contacts to Personal, Company, CRM and M365 phonebooks during an ongoing call as well monitor your call quality from the app’s dialpad. Read on to see how the new features work. Add M365, CRM, Personal or Company [...]
Ad-hoc conferences on-the-go & connection monitoring in latest iOS app. Our last BETA has made it to the final release stage and includes a new “Connection Quality Monitoring tool” accessed directly from your app’s dialpad. If during a call you experience any issues or glitches all you need to do is: Tap on the call duration label within your dialer A dialog will appear pro [...]
Answer, drop, switch calls & more from your Yealink headset. This latest 3CX Windows Softphone BETA adds Yealink headset support, giving you more options to control your calls from different devices, whether that’s a deskphone or a headset. This latest integration enables you to answer, drop, decline, hold, mute and even switch calls all from your Yealink headset - via the [...]
Connection quality monitoring, conference management & M365 syncing. Easily add contacts to Personal, Company, CRM and M365 phonebooks during an ongoing call with the latest Android App Beta. Adding a Contact Whilst on a call to an unsaved number: On the dialer, tap on the ‘Add Contact’ label A form opens, displaying the pre-populated number Give the contact a name, last na [...]
Ad-hoc conferences & connection monitoring tool in new iOS Beta. With the latest iOS Beta app you can initiate a conference, from your car, with two or more people by simply saying “Hey Siri, call Katie and Iris using 3CX''. If more than 2 participants are to be called, ensure you say the word “and” before each person’s name. Note: If multiple contacts in your phonebook hav [...]
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