The ability to Plug and Play IP Phones offers many benefits - the main one being saving on IT admin time. I doubt there's a single IT admin out there that would say they prefer to manually provision an IP Phone rather than use an IP Phone that has the ability to Plug an Play with your PBX. There are, however, some requirements that need to be met before your 3CX PBX is able to [...]
Each IP Phone has different provisioning methods. We realize this could cause confusion for 3CX users so we've prepared a guide to help you through this. The guide outlines the provisioning methods which shall be used for 3CX Supported IP Phones only. For legacy phones follow the instructions defined within the provisioning guides for each model. Supported IP phones have a vast [...]
Following the recent Freshdesk CRM integration we've also added Nutshell to the list . By integrating 3CX with your CRM system you can boost your agents' productivity and make their work so much easier. When using this plugin, users can integrate 3CX PRO with Nutshell CRM and achieve the following benefits: Click to Call - Launch calls straight from Nutshell via 3CX Call Pop-up [...]
With 3CX V15 we've switched to a new server, NGINX, which allows for a rock solid and more secure configuration while at the same time it steps up the protection of the provisioning directory. Additionally, NGINX makes the replacement of a self-owned generated certificate simpler than ever. Note, this procedure does not cover the switch from a 3CX managed domain and certificate [...]
If it was 1990 we would most likely not speak about this at all and I would prepare to start my week, nice and easy. However as we are writing in 2016, in the times of the NSA and Snowden and co who made us realize even more that the internet is not just a nice place to watch YouTube videos and be safe while doing so, here is a small take on certificates on the top level of the [...]
Want to connect one or more small remote offices to the main HQ? Wanna do this at minimum cost without bridging to another PBX? Reduce network overhead, and encrypting voice traffic in the process? 3CX is offering a new update of its popular SBC, this time for Windows and this version seems to have spent a good amount of time pumping heavy iron at the gym because the new featur [...]
As promised we're adding more application integrations to 3CX V15. One of these is the new Freshdesk CRM Integration which is available as of now! With this plugin, users can integrate 3CX PRO with Freshdesk CRM and achieve the following benefits: Click to Call - Launch calls straight from Freshdesk via 3CX Call Pop-ups - The customer record is brought up to you automatically d [...]
3CX v15 includes the option of 3CX to manage FQDN & SSL certificates at no extra charge. For many companies it is preferable to manage the PBX via their own Domain Server and Domain. For those installations a certificate needs to be provided during the installation of 3CX stating the desired FQDN for the PBX. In order to do this there are certain prerequisites that need to [...]
With v15 we have greatly simplified the installation whilst at the same time increasing security by allowing you to have 3CX manage your FQDN and security certificates. However, it is important to understand the following: A licence key is bound to the FQDN (subdomain) you choose! Evaluating / Demo V15 Restore of Backups Converting Evaluation to Full Version Upgrading / Existin [...]
3CX supports a large number of phones, divided into supported phones and legacy phones - What's the difference and what's changing? Supported Phones Supported phones are from companies with whom 3CX has an active partnership which allows us to fully support the phones - it means all 3CX features are implemented on these phones, new firmware is tested and provided for download t [...]
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