V18 users have until the end of 2024 to migrate to V20. Version 18 is supported until the end of 2024. We’ve renewed the certificates for Google PUSH, Apple and API Support in this last update, Update 9a BETA. This update will allow you to test the renewed PUSH support and use the 3CX Apps until the end of the year. Start planning your migration to V20 as soon as you can. Note: [...]
Drag & drop for call transfers makes call management easy as pie. New Panel & Switchboard views are available in the 3CX Windows Softphone - previously only available for BETA testers. Apart from enabling managers to monitor performance, the switchboard also allows receptionists to drag and drop calls to make a call transfer. New Panel & Switchboard Views Supervisor [...]
BETA introduces new Panel & Switchboard views to the Windows Softphone. The new Panel and Switchboard views are the latest additions to this BETA release of the Windows Softphone. Both views are of massive importance in contact center environments where teams need to know, at a glance, how many calls are waiting to be answered and which colleagues are available to take call [...]
New release brings more meeting control for co-hosts & new mosaic view. The latest update to the 3CX Video Conferencing apps for Android and iOS introduces a new mosaic view allowing you to choose which participants you want to see and pin them - up to 5. Additionally, co-Hosts get some new control functions previously enabled to hosts only. They can now remove participants [...]
More v18 features returned including caller ID exceptions. The first update for V20 is available. Not only does it introduce new functions and a new CRM it also brings back some V18 features which hadn’t made it to the final release. Furthermore, we’ve made drastic improvements to the backup and restore capability. 50% Faster Backup & Restore = Improved Failover We’ve optim [...]
New Windows App adds hotkeys and minimize to system tray. Two features from the legacy Windows softphone were the ability to minimize the softphone to system tray and hotkeys - this latest release brings these popular features back! Minimize to System Tray & Never Miss a Call This latest version continues to work in the background ensuring you’re notified of all incoming ca [...]
Control calls and more with the powerful .NET core API. With V20, we’ve updated the Call Control API for Linux - Windows to follow soon. Just like V18, it requires the application to be installed on an actual 3CX instance. A web version of this API is in the works and will be available soon. What’s New in the Call Control API for V20 The Call Control API has been improved compa [...]
Process calls based on caller ID, DTMF input and route. V20 includes the ability to process calls using a call processing script. A call processing script is similar to a script created with the CFD, however a call processing script is both more powerful and more efficient as you can edit and check the code yourself. Use call processing scripts for: Call Routing based on time, [...]
Firmware updates for Yealink, Snom, Grandstream & Fanvil The latest IP Phone firmware updates for Yealink, Snom, Grandstream and Fanvil have been released, and are fully tested with V20 and V18. These updates come with a number of bug fixes and enhancements, including added router function and HTTPS UI, time zone and STUN resolver fixes, phonebook improvements, and more. Fi [...]
Taking control of your business communications has never been easier. More than 2 years in the making, on a journey that started nearly 20 years ago, today’s V20 Final release signals the future of 3CX - and heralds a new dawn for global business telephony. 3CX architecture has been fully re-designed from the ground up, delivering so much more than any typical new version relea [...]