The 3CX iOS App official release is now ready to be downloaded via the App Store. Answer WhatsApp messages centrally and on the move with the 3CX mobile app for iOS. Optimized to fully support iOS16, the updated app will also only connect to a v18 instance. Work as a team to reply to WhatsApp and SMS/MMS Update 5 of 3CX version 18 has WhatsApp integration that is easy to set up [...]
Our latest Beta for the 3CX Android App is now available to download and test. Connections to 3CX on version 16 will no longer be possible. A new notification will alert you to upgrade when trying to connect to a version 16 instance. The Beta also paves the way for messaging improvements coming in V18 Update 5. No turning back! It’s time for V18 3CX version 18 has been out for [...]
TestFlight members can now access the new Beta release of our iOS app. It brings improvements to messaging allowing WhatsApp messages to be replied to and fixes issues with iOS16 devices. The 3CX iOS App will no longer work with 3CX Version 16! V16 instances no longer supported As reported back in May 2022, we are now stopping support for Apps running on version 16 instances. W [...]
Update 5 Final launch date is now close at hand. With this Release Candidate we’ve updated a number of SIP Trunk templates, improving interoperability as well as fixing minor issues. Watch this space for our Final version coming soon. Template updates and additions Updated Jaguar Networks template Updated template and renamed OpenIP to Dstny Updated E164 in Keyyo Trunk SIP temp [...]
Beta 2 brings a number of fixes to SMS and WhatsApp configuration: Improved Error messages from WhatsApp to be shown in the Event Log Fixed outbound SMS issues due to case sensitivity Fixed WhatsApp when using the same number for a trunk Reminder: Manage User & Live Chat Settings from the Web Client We are working on bringing a new and streamlined management interface - use [...]
Hot on the heels of our WhatsApp integration feature introduced with Alpha 1 and 2, this Beta now makes 3CX Live Chat a force to be reckoned with. Available on both StartUP and Dedicated, the improved live chat adds styles and features, to boost both the user and agent experience. !IMPORTANT! These improvements are only visible if you install the code on your website without us [...]
Following Update 5 Alpha 1 released on July 29th, Alpha 2 delivers important improvements to our WhatsApp integration as well as SMS support for Skyetel SIP trunks. WhatsApp improvements In Alpha 1 you had to dedicate a number to the WhatsApp trunk. In Alpha 2 it is possible to re-use a number for WhatsApp that is already in use in another trunk. WhatsApp integration limitation [...]
Add a business WhatsApp number and have your team answer the messages! Also in Update 5 Alpha, we’ve improved SMS integrations making it much easier to configure. Plus it’s now possible to create your own automated chat responses using quick response message templates. Update today to try out these features and more! Manage WhatsApp messages from 3CX The WhatsApp integration, allows you to deliver [...]
We are full steam ahead this summer at 3CX. The new StartUP mode is being integrated into our main 3CX build and this means quite a lot of changes and adjustments. We wanted to give you a heads up on the direction we are headed and why we have to do it this way. Despite the usual Corona headwinds we hope to deliver on the below before the end of Summer! Shared or Dedicated? DIY [...]
Update 4 adds a new ‘Receptionist’ view in the Web Client for easy access to team status. We've also revamped live chat functions, making it much faster and more compact. Plus check out our improvements to audio quality in the 3CX Apps. Receptionist Operator Panel View Users assigned a ‘Receptionist’ role, can now view extensions listed under their respective groups. It saves t [...]