With 196 reports and 50 badges, 3CX has done it again! We’re happy to share that 3CX has again been recognized across multiple categories in G2’s Fall 2025 Reports. Thanks to our user feedback and continued trust, 3CX secured top positions in Video Conferencing, Contact Center, Call Center Infrastructure (CCI), VoIP Providers, Live Chat, UCaaS Platforms and Cloud PBX Platforms. [...]
Last fixes before U7 Final. Following the successful Alpha, Beta and RC1 releases we’re releasing RC2 addressing minor fixes ahead of U7 Final. Fixes & Updates Fixes Fixed Admin Console crash caused by incorrect user agents. Fixed Call Manager crash when a route pointed to non-existent extensions. Fixed issue where call pickup caused agents not to be polled if the call was [...]
Upgrade to 3CX V20 to keep your apps connected. As part of our transition to 3CX V20, we’re phasing out support for V18 across all 3CX Apps. After the cut off dates outlined below, connections from Android, iOS and Windows apps will no longer work if your system is still on V18. Read on to learn how you can avoid issues. Key End Dates Android app – End of September, the Android [...]
3CX is not affected by these actions but your non-compliant SIP trunk provider may be! August 2025, the Federal Communications Commission (FCC) announced the removal of more than 1200 VoIP providers from its Robocall Mitigation Database (RMD). These providers were found to have unresolved deficiencies in their certification filings. This ruling may impact customers who rely on [...]
Next step in Update 7 with stability-focused fixes. Following the successful Alpha and Beta releases of Version 20 Update 7, we are now releasing the Release Candidate. This build focuses on stability and addresses issues reported by the community, support and QA teams. Amazon AWS S3 Support for Remote Archiving Archiving recordings and chats off instances is important to keep [...]
Security hardening and performance improvements. We’ve released new updates for the 3CX Live Chat (v6.0.39) and 3CX WordPress plugin (v10.0.17), bringing a major framework upgrade and important security improvements. Read on to learn more! Live Chat Updated to Vue 3 Framework This release updates Live Chat to the Vue 3 framework, eliminating several known Vue 2 CVEs and ensurin [...]
Voicemail transcription, number blocking and SMS restrictions. Following the BETA release, the Windows Softphone V5.3 is now available for production use. This update introduces voicemail transcription snippets, number blocking from chat or call history and extended SMS country code restrictions. Please note: the features mentioned below are only supported with Version 20 Updat [...]
Voicemail transcription snippets, number blocking and SMS restrictions through your Android phone. Following the beta release, the Android App V5.3 is now available for production use. This update brings with it smarter voicemail handling, better control over unwanted calls and chats and consistent SMS restrictions across your system. Please note: the features mentioned below a [...]
Includes voicemail transcription previews, number blocking and SMS country‑code restrictions. Following the beta release of iOS App V5.3, the app is now officially released for production use. This update delivers improved voicemail visibility, better call controls and reinforced SMS policies. Please note: the features mentioned below are only supported with Version 20 Update 7 [...]
Templates for Google Sheets & Excel from CSV call logs. A 3CX employee has created a prototype tool to help users generate visual reports from their PBX call log data in Microsoft Excel or Google Sheets. You’ll recall, the CDR system has been rewritten to improve data handling and support larger deployments. Larger deployments will offload to an external database and use Gr [...]
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