Update 10 lets departments and tenants use their own Music on Hold for parked calls. 3CX V20 Update 10 now includes department-specific Music on Hold. When a parking slot belongs to a Department with its own Music on Hold, callers now hear that Department’s audio while parked. This gives individual teams and tenants more control over the parked-call experience, while the existi [...]
Choose number to call from, manage queues on mobile and follow up abandoned calls from Recents tab. 3CX Android App V5.8 BETA brings more day-to-day call and queue management directly to the mobile app. Users can now select the number used for outbound calls, while queue users get better visibility of agents and abandoned calls. Queue managers can also manage agent login status [...]
Mobile push subscriptions active for longer between app connections without reopening app. 3CX V20 Update 10 extends the mobile push expiry window from 7 to 14 days, giving Android and iOS users more time between app connections before their push subscription expires. This helps users stay reachable when they have not opened the 3CX app recently and reduces the need to reconnec [...]
Deploy vendor-tested firmware to selected IP phones with flexibility to leave remaining phones on 3CX-tested firmware. V20 Update 10 Alpha 2 builds on the first Update 10 Alpha, which introduced MCP support, the standalone 3CX AI Server, the Customer Service AI Agent and programmable voice applications. This release gives Admins more control over IP phone firmware by allowing v [...]
New interoperability model: 3CX Tested, VoIP Tested & Community Tested. V20 Update 10 gives more choice and freedom when selecting SIP Trunk Providers. Instead of a provider depending on direct 3CX testing before becoming available, providers can now complete the required 3CX interoperability testing themselves and submit their results for review. Community-submitted templa [...]
Every call, chat and contact synced straight to Odoo, right out of the box. With Version 20 Update 10, Odoo CRM is now natively integrated with 3CX - a big deal for the large number of businesses already running both platforms. This means Admins can connect the PBX directly to Odoo in minutes, with no custom CRM template to maintain and no third-party middleware slowing things [...]
Select an assigned DID before each external call, with no extra outbound rules to maintain. Calling from the right business number matters when users represent multiple brands, offices or services. With V20 Update 10, Admins can let users choose which of their assigned DIDs to use before placing an external call. This means one user can call on behalf of different brands, depar [...]
Use your preferred service for PBX alerts, reports, invitations and welcome emails. System email keeps important 3CX messages moving. From Admin alerts and reports, to invitations, password resets and user welcome emails 3CX gives Administrators several delivery choices: 3CX SMTP Microsoft 365 Google Workspace Custom SMTP services such as Zoho SendGrid with the release of V20 U [...]
Update 10 brings a more personal touch to every call, with per-department Music on Hold. First impressions are everything in business, and that includes the audio your customers hear when they're waiting to connect. Introduced in Version 20 Update 10, the new Department Music on Hold feature is a great addition for businesses helping their communication align to their needs at [...]
Connect your AI client to 3CX to query PBX data, generate reports and perform permitted actions. The introduction of the 3CX MCP Server marks a major leap forward in AI-driven unified communications management. By pairing conversational AI with precise, role-based controls, 3CX gives administrators a faster and smarter way to oversee their PBX environment. The 3CX MCP Server co [...]
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