Bring customers, colleagues and specialists into one call, and manage every participant from a single panel. V20 Update 10 adds a Conference shortcut to the top of the 3CX Web Client. Select your participants, start an audio conference in a few clicks, then run the whole call from a dedicated management panel. Read on to learn more. Fewer Steps, More Control Audio conferencing [...]
Keep customer records open and call controls on screen whilst working in other applications. Most calls happen while you’re doing something else, like looking up an order, updating a ticket or checking a spreadsheet. Until now, that meant going back to the Web Client tab every time you needed to hold, mute or transfer. Picture a customer calling about a delayed delivery. Their [...]
Final fixes ahead of U10 Final release. Building on the successful releases of ALPHA, ALPHA 2, BETA and RC, we’re now in the final stages before Update 10 goes live. Read on for an update on minor fixes in this RC2. Fixes in Release Candidate 2 SIP Trunk Providers - added support for Novatel, GTS, Ringtel, Microtalk Europe and ViPro Services. Firmware Page - improved mouse-hove [...]
Take control of your queues, recover missed customers and call from the right number, all from your phone. Your call center no longer needs you sitting at a desk to run it. 3CX Android V5.8 is now ready for production, and it puts the queue tools supervisors and agents rely on every day right in their pocket. Following the Beta release, this production build also fixes an issue [...]
Live Translation with Apple Intelligence, outbound number selection and queue management on iPhone. Language shouldn’t decide which customers your team can help. 3CX iOS V5.8 is now ready for production, and it brings live call translation, queue management and outbound number selection to your iPhone. Everything in this release was introduced and tested during the Beta release [...]
More flexibility in IP Phone management custom / vendor firmware and better custom template management. Update 10 is now at the Release Candidate stage. This post covers highlights from this release in comparison to Update 9: AI transcription you can run on a Mac, more control over firmware and templates for your IP phones, and client changes that save time for staff and IT. Fo [...]
Sign in with Google or MS365, choose your outbound number and set how BLF transfers work. 3CX Softphone V5.8 is now ready for production. Following the Beta release, V5.8 brings easier Google and Microsoft 365 sign-in, outbound number selection and a clearer settings layout. The production release also adds a new option to choose the default transfer method when using BLF keys. [...]
Use manufacturer firmware per model or individual phone while keeping 3CX-tested firmware as the default. V20 Update 10 gives Admins more control over IP phone firmware. Manufacturer firmware can now be uploaded to 3CX and deployed directly to supported phones, either as the preferred firmware for a model or as an exception for individual devices. This means you can keep 3CX-te [...]
Another step towards the final release of Update 10. Following Alpha and Alpha 2, V20 Update 10 moves into Beta. This release focuses on fixes to CRM integrations, authentication, templates and more. We encourage Partners and customers testing the Alpha builds to update their test systems and share their feedback. Building on the Alpha Releases Update 10 brings new AI, integrat [...]
Translate calls with Apple Intelligence, choose your outbound number and manage queues from your iPhone. 3CX iOS App V5.8 BETA adds more call and queue controls to the mobile app, together with support for Apple's Live Translation. Users can choose the number used for outbound calls, access queue information and follow up on abandoned calls directly from Recents. On supported d [...]
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