VoIP How To

Technical tips to run your VoIP PBX more efficiently

Customizing Phone Provisioning Templates - A Complete Guide

Customizing Phone Provisioning Templates – A Complete Guide

December 03, 2012 - 09:24am

Provisioning phones eliminate the difficulties associated with manually configuring a large number of devices, which include: Manually configuring phones is a tedious task It can be very time consuming There is a high risk of human error It is difficult … [+]

Working Sonicwall Configuration for 3CX PhoneSystem

September 01, 2012 - 10:04pm

IMPORTANT NOTIFICATION: A Sonicwall firewall with port forwarding implemented, is not able to determine that there is a corresponding NAT inbound rule on a port and will change the ports when sending outbound packets. VoIP may work but the 3CX Firewall … [+]

Configuring Portech MV374 as a GSM Gateway with 3CX Phone System

Configuring Portech MV374 as a GSM Gateway with 3CX Phone System

May 05, 2012 - 08:44pm

IMPORTANT: Portech MV374 has been tested for Voice using firmware version “Mobile VoIP4 s10.115”. This guide and template may not work for earlier or later versions of the firmware! Configuration is a 2 step process. First you need to configure … [+]

3CX Phone System High Availability System - Active / Active

3CX Phone System High Availability System – Active / Active

February 27, 2012 - 12:00pm

An active failover allows for seamless handover to a backup server in case the first server fails. If the primary 3CX Phone System Server fails, the phones will automatically switch to the backup server and/or the backup gateway will become … [+]

Troubleshooting a Direct Remote Extension

Troubleshooting a Direct Remote Extension

February 10, 2012 - 08:03pm

This step by step guide will help you troubleshoot a direct remote extension setup at home or at a remote office. Direct remote extensions can work but correct functionality cannot be guaranteed as there are many factors at play (such … [+]

Configuring the Robin Smartview Video Doorphone with 3CX Phone System

Configuring the Robin Smartview Video Doorphone with 3CX Phone System

February 09, 2012 - 04:47pm

If you need a simple SIP-based video door phone, the Robin Smartview should provide a simple solution. This document will explain the steps necessary to set up, configure, and test one of these devices for use with 3CX Phone System. … [+]

Configuring a Gamma VoIP Provider Trunk

Configuring a Gamma VoIP Provider Trunk

February 08, 2012 - 04:25pm

Note: This guide is for information purposes only. If you require assistance with a trunk provided by Gamma Telecom, please contact Gamma directly for assistance. If you are planning to integrate with a VoIP Provider within the Supported Providers List, please visit … [+]

Recording Large Messages with the VAD

Recording Large Messages with the VAD

January 25, 2012 - 10:24pm

The powerful tool for creating voice applications for 3CX Phone System, the 3CX Voice Application Designer (VAD) allows you to record the audio of a call and store it as a file to disk. Sometimes, however, the default 3CX web … [+]

Configuring Topex Mobilink GSM Gateway with 3CX

Configuring Topex Mobilink GSM Gateway with 3CX

January 16, 2012 - 09:49pm

IMPORTANT: This device has been tested for Voice using Firmware Version Mobilink-IP-1.2.13-C2P-SDX Setting up the Topex Mobilink IP Insert a SIM card into the Mobilink IP by opening the simtray by pressing the small yellow button with (for example) a pen. Insert … [+]

Configuring External Extensions with 3CX Phone System

Configuring External Extensions with 3CX Phone System

January 15, 2012 - 10:30am

An External Extension is an extension that is configure in a small remote office or for a home worker. Configuring an External Extension requires more work, since the phone is not located on the same network as 3CX Phone System, … [+]