3CX Phone System 9 – Release Candidate 2 – Build 13545

We are happy to announce the availability of RC2 of 3CX Phone System v9, build 13545. This build is likely to go “gold” next week.

The 3CX Assistant is now included in the main download, and the link to it is automatically sent to users by email, however you can download it separately here.

We look forward to your feedback!


Note: 3CX Phone System 9 has been replaced with the latest version of 3CX Phone System, which can be found here – http://www.3cx.com/phone-system/download-phone-system/


New Features

  • Anti Hacking options to throttle hacking attempts.
  • 3CXPhone for Android Auto provisioning
  • Spanish language translation
  • Blacklist entries in call history
  • DOS flood protection
  • Yealink template for updates to memory keys to be able to make multiple calls on the same line + pickup code variableAdded: Delete the voice mails of a deleted extension
  • Anti hacking Whitelist and blacklist
  • Crash reporter in management console to be able to catch exceptions in the management.
  • Checks in backup and restore to ensure validity of backup file
  • Tunnel support and phone integration to CSV import function
  • Authentication in Queues, Ringgroups and all system extensions
  • Language prompt updates : English, UK English, German, French, Dutch, Italian, Greek, Russian, Spanish, Swedish, Chinese NEW
  • New special reports
  • Show individual calls for queue
  • Show individual answered calls under X minutes for a queue
  • Show individual answered calls over X minutes for a queue
  • Show total no of calls for queue that were answered under X minutes
  • Show total no of calls for queue that were answered over X minutes


  • Caller ID in queue calls in call reporter
  • Roll back on failed transfer if transferer has dropped a call. Now terminates the call.
  • Queue without music on hold file, caused the queues not to register
  • 169 IP will show in the management console
  • SMTP mail server port when port is non default
  • Early media handling
  • Music on hold restoring from version 8 backups to version 9
  • Bug when deleting a large amount of call logs (over 150000 pages)


  • transfer (blind and attended) from calls through Bridge/3CX Tunnel connections
  • protection in case of direct SIP calls
  • overall queue manager stability
  • Recording feature

3CX Assistant (13537)

  • Added: Better integration in Assistant – Option Make call using intercom or without
  • Added: Conference call in 3CX Assistant – Management users can see conference calls and add members to the conference
  • Added: Full name to conference participants dialog box
  • Fixed: Updating in queue agents Logged in/out in 3CXAssistant
  • Fixed: Drag and drop in transfers + intercom
  • Fixed: Keep external leg of call after transfer
  • Fixed: Bug when transfer to voice mail
  • Fixed: Transferring a queue call now connects the correct parties
  • Fixed: Occasional crash when 3CX Assistant exits a tunnel connection
  • Fixed: Numerous issues in external line transfers through the assistant

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  1. Ernesto

    Hi Nick,

    We’re almost there, well done!


    July 19, 2010 at 8:43 pm
  2. fabio


    the outlook x64 plugin hasn’t been included in this RC, right? any chance to see it in the next RC?

    thanks and regards.

    July 19, 2010 at 9:05 pm
  3. @Fabio – We are working on this. Outlook crm plugin works on 64 bit on 2003 and 2007 versions. Next version will have outlook 2010 integration too.

    July 19, 2010 at 9:14 pm
  4. Eric

    Well Done !!

    Any chance of SugarCRM integration for the 3CX Assistant?

    Cheers Eric

    July 19, 2010 at 10:11 pm
    • Hi Eric,

      Thanks for your feedback! We have no plans for a SugarCRM plugin but you could consider making one yourself using the CRM API…

      July 20, 2010 at 12:03 pm
  5. David

    Will the Salesforce intergration be back soon ?

    July 19, 2010 at 10:20 pm
  6. james

    My conference server drops after putting in the conference ID.

    July 20, 2010 at 3:41 am
  7. Jason Brand

    Hi Guys,
    I have two very important requests.
    The 1st is one i was told to expect by 3cx support in v9 and it effects one of our clients almost to the point of loss of the contract with them. Could you please please please add a report into the reporter that gives me call statistics but includes the total times for answered,unanswered etc. Basically the existing call statistics report is what we need but instead of average time we need total times. This client and another we are holding back on wants totals per extn of their activites. If you cannot do this then i really need a way to access your database directly to write a new call reporter program to do this for us, so please please consider this request.

    2nd very important request is the ability to enforce a pin code for external dialling and report on activity by Pin, we have lost around 12 sales in the last month becuase this feature is not there.What we require is that a user picks up a phone, enters in a pin number then the external number, and then we can do a report by pin to see what the user dialled in that month. It is critical that no external calls can be made with out first entering in the pin number. What would be fanastic is a option on each 3cx extn to enforce pin dialling, so that we can force pin code use on only the extn we select. An example of why this would just make our day is so we can say all extn outside of the management office need pin numbers and those in the management office do not.

    Also just some other things that would really help out.
    1.Web enable the reporter, at present we have to get a user to log onto the 3CX pabx either physically or via Remote desktop to run the reporter.This is really not ideal as we had to setup a whole set of user profiles on the pabx to stop the user from doing something nasty. It a bit like in the IT world you would never let a user log directly onto a server, so changing your reporter to a web interface would make 3CX just even more awesome and follow good security practice.

    2.Class of Service, it would be great if we could create various class of services that stop certain numbers from being dialled if the extn is in that class of service/s. at present we create a outbound rule that matches say 0 for toll call and does not route it to a provider, then put extn in that outbound rule. This works in stopping the extn from dialling anything beginning with a 0 but they get a voice prompt saying no route available etc instead of sorry you are not permiitted to make this call.The exisiting prompt then causes a helpdesk call as the caller think something is wrong with the pabx, which of course there is not. What we have done as a suggestion is create a secondary proxy server(our own internal development) that acts as a voip provider, we then add in our own provider to the outbound rule which simply plays a message when it receives a call request. the message is something nice like call is not permitted. One simple way i think you could do this is to allow the outbound rule to route to a Voicemail box or digital receptionist.

    sorry for the long post and i hope some ideas will be taken on board. Every little feature you add really makes a huge difference to sales and we are 100% committed to 3CX and only want to help it get better and better.


    July 20, 2010 at 4:58 am
    • Hi Jason,

      Thank you for your feedback. Re your questions
      1. The call reporting database is openly available and has been since the start of the 3CX. You can access the data and make any report you want…
      2. PIN code dialing has been requested but you can already do it right now by using outbound rules. You just create an outbound rule that forces the use of a 4 digit (i.e. pincode) prefix and then apply it to 1 or more extensions. I believe what you want though is a separate user database so that users can enter a pin and make a call and this will be logged separately. Not in v9 but we will consider this for future versions
      3. The reporter is not something you give to all users so i believe its OK that its not web based, but nevertheless we are considering a web based one but this would require admin access to the admin console
      4. Class of service is not something we are working on at the moment. You mentioned you do not like the prompt but its easy to change this prompt to whatever text you like in the system prompts node…

      I hope this helps, thanks again for your feedback

      July 20, 2010 at 12:08 pm
  8. Martinski

    When will you add multi-language digital receptionist and prompts !!!! Almost every other PBX have this.

    July 20, 2010 at 9:44 am
  9. Maxime

    G.722 in RC2 ?


    July 20, 2010 at 11:17 pm
  10. Fábio Pinto Coelho


    Regarding item #2 above (PIN code dialing), I believe that using the outbound rule method allows someone to use the redial or dial history of the phone to see your PIN code. Integrating a PIN code function to the phonesystem would be very desirable in order to avoid this kind of issue.


    July 20, 2010 at 11:26 pm
  11. Seth

    I stopped receiving the blog update notification emails a couple weeks ago. There is nothing listed in my spam filter (Google’s Postini) from 3CX. And if I try subscribing for the notifications it tells me my email address is already subscribed. Is anybody else having issues?

    July 21, 2010 at 1:36 am
  12. Rene van S

    As Martinski wrote, and I asked it also last week already by the way,

    “When will you add multi-language digital receptionist and prompts !!!! Almost every other PBX have this.”

    Nick, can you maybe answer this one?

    July 21, 2010 at 4:40 am
  13. Pingback: 3CX Phone System 9 – Release Candidate 2 – Build 13545 | WIREDPRESS

  14. shazaly khogali

    Hi Guys..

    I am a college student , i work in graduated project in sudan university
    I need assistance in 3CX phone : settings and control and configuration of software to get the call-center over an internal network (LAN).
    3CX Phone System to work over win XP

    What are the steps?
    Pleeeeeeeeeeeeease help me

    my Mail : shazalysust@gmail.com

    July 22, 2010 at 1:42 pm
  15. Steve Gan

    Could we please have web-based reporting? However, it should only be for reports generation and not include PBX configurations. Most customers delegate the reporting to non-Admin personnels.


    July 22, 2010 at 5:43 pm
  16. Any changes in the SoftPhone? I had some issues with the current one, notably echo. Also, the ability to paste a phone number into the screen rather than either clicking in the number manually or connecting from a phone list. Last, some way to get the phone book to import or draw from Outlook/Exchange.

    July 23, 2010 at 6:04 am
    • @Steve – we are planning an update 3CXPHone separately. However we do not have echo cancellation yet but the best way to deal with this is to have a good headset. Its the headset that will make all the difference. Rather then correct it at software level its best to get a good headset and have it correct “at input” level. Re Outlook Exchange – this is not on the road map. However in combination with the 3CX Assistant you can use the Outlook phone book, it will just dial via 3CXPhone. Hope that helps.

      July 23, 2010 at 11:37 am
  17. PaulD

    Hi All

    V9 looking better with every update. The sorting in the Assistant is perfect once more.

    I have noticed what may be a new anomoly in the 3CXPhone. The ‘Set to Away’ option when the computer is locked or when the screen saver is on seems not to work. I think that it did work for one of our users but instead of setting the status to ‘Away’, I think it set ‘Custom#2’.

    Am I doing someing wrong?

    July 23, 2010 at 7:00 am
    • @Paul. Thanks for your feedback. You can set the status only from 3CX Assistant, and it will not automatically go to another status when computer is locked or screensaver is on. Its something you have to do manually.

      July 23, 2010 at 11:38 am
  18. javier

    I update my v8 to v9 but I can active my license in the new release, what can I do?.

    July 24, 2010 at 4:36 am
  19. Vali_3CX

    “Also, the ability to paste a phone number into the screen”
    Steve, this feature is implemented since version 3. Copy a text into clipboard, click the display and click CTRL+V – it still works. Also, text drag-drop (from drag-capable applications, such IE or Firefox) onto phone’s display is implemented since then and working.

    July 24, 2010 at 5:24 am
  20. Chris

    Is there a way with the phone or the assistant to video conference more then two people?

    July 25, 2010 at 10:12 pm
    • not at the moment…

      July 26, 2010 at 12:54 pm
  21. Anonymous

    I need to run Office 2010 (for multi Exchange server support), is there a planned date for support of Outlook x64 (regarding Assistant?)

    July 26, 2010 at 5:49 pm
  22. Pierre

    3CX really was a good investment for our 2 small companies ! While V8 improved auto configuration for non-IT experts like me (we use Linksys phones) this V9 really is a step forward again.

    There is really one feature that we are missing: a “basic” Mac OS 3CX Assistant. Even if it were with reduced functionality’s (extensions statuses overview+own extension status setting and queue attendance).
    You probably have more and more SME users having a Mac…at least I hope this will soon make economical sense for you to implement !

    July 31, 2010 at 4:09 am
    • @Pierre – thanks for your mail. We are not planning a 3CX assistant for Mac, however you can use the extension page in the myphone portal to get an overview of the extensions
      @John – thanks for the headsup!
      @Timothy – it should automatically create a call record, does it do that?

      August 2, 2010 at 12:35 pm
  23. We’r with you……… Very coooooooool…………………..

    July 31, 2010 at 10:26 pm