USA Partners! 3CX Distributor, Vital Communications, Inc. is hosting regional 3CX Basic and Advanced Training days across the US starting with a basic training session this June in Columbus, Ohio. For the first time you can get hands-on training in a city near you - without travelling across the country. All 3CX Partners are invited to these events. This is a great opportunity [...]
LONDON, UK and MOSCOW, RUSSIA, 1 JUNE, 2016 – 3CX, developer of next-generation software-based Unified Communications solution, has enabled law firm Soyuzpatent to cut communications costs, and to achieve total mobility. Moscow-based Sojuzpatent is the oldest Intellectual Property law firm on the territory of the former USSR. Sojuzpatent boasts 100 employees, and is growing fa [...]
How often have we heard that recorded announcement as we simmer with frustration on hold, the anger building as we wait for someone to pay attention! But today our calls have truly become important, as companies have come to understand that making the right connections fast on call centers makes a big difference in customer loyalty. As a study by Dimension Data released in Augu [...]
Migrating from one PBX to another is not an easy task. It usually takes a lot of time for the Administrator to set up the new PBX to include all the extensions and users that the previous PBX had. The good news is that if you’re migrating from an Asterisk® to 3CX we’ve made this process much easier. We’ve created an export module which you can easily upload onto your Asterisk® [...]
LONDON, UK & ST. JOHANN IN TIROL, AUSTRIA- 1 JUNE 2016— 3CX, developer of the next-generation software-based Unified Communications Solution, is pleased to announce a new partnership following successful interoperability testing with Austrian provider, Innosoft KG. Following the successful completion of the interop test, Innosoft will now be able to provide its powerful VoI [...]
Today’s customers demand that a call center provide rapid and satisfying answers to their calls -- and they expect this at any time. This is the great challenge call centers are facing: First-call resolution is unquestionably the single most important issue for achieving customer satisfaction, as research by management consultancy Ascent Group shows. “...80% first contact resol [...]
There’s no question that demand for Unified Communications (UC) is rising rapidly- Deloitte’s recent study showed it’s happening all over the world. This gives resellers a terrific opportunity to drive revenue, the study shows, because businesses are desperately seeking the low-investment productivity boost that UC provides, the study shows. But resellers have to get up close a [...]
The move to Unified Communications by businesses around the world is unstoppable, according to an April 2016 study by Credence Research -- workers are increasingly demanding packaged mobile solutions, and that demand will grow steadily through 2022. The desktop softphone or smartphone app which enables calling direct from the device, is becoming an increasingly favored choice f [...]
Managing incoming calls efficiently requires powerful and easy-to-use tools. As traffic grows intense, administrators often find themselves caught up dealing with call transfers and queues while traffic builds and builds. But it’s a snap to handle any level of traffic with 3CX’s Switchboard, which makes it easy to monitor statuses and to answer or transfer calls. The Switchboar [...]
How can you keep a close eye on the people you work with directly? How can you know whether they’re tied up or able to take a call or join a discussion? Whether the company is big or small, we all work with a particular group of close collaborators - a relatively small number of people who have the most input on what we do. The Busy Lamp Field (BLF) panel on your 3CX softphone [...]
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