Talk to your call center data - no SQL, no dashboards, just questions. While Large Language Models excel at reasoning and summarization, they deliver real business value only when connected to structured, governed enterprise data. In this post, we demonstrate how a Google Agent built with the Agent Development Kit (ADK) and Gemini can query 3CX Call Detail Records (CDRs) stored [...]
What you need to know about migrating from hosted to self-hosted. If you choose not to renew your existing 4SC PRO license, you will soon have the option to downgrade to the Free 4SC Basic edition. Before making your decision it’s important to note that the Basic Edition does not include 3CX managed hosting or IP Phones support. Read on to learn more about migrating from a host [...]
A simple step-by-step guide for phone template customization. An API is a great way to automate things - but if you want a simple customization route, then custom phone templates are a tried-and-tested vehicle. You can create a custom template which will not be overwritten and can be self-maintained. It requires some know-how of the provisioning parameters of the IP Phones yo [...]
Capture and analyze interactions with OpenAI Whisper and 3CX integration. Accurately capture and analyze customer interactions without requiring any extra work from your employees. How? With the integration of AI technologies in 3CX- such as OpenAI Whisper. Speed & Accuracy In the modern business world, speed and accuracy are crucial. Companies must communicate quickly and [...]
Get the most out of your 3CX SMB system with this quick startup guide. Since its launch, 3CX SMB has become an integral tool in small business communications. To better cater to these customers, most of whom function on time scarcity and without dedicated IT departments, we’ve created a quick-start guide for SMB users. This straightforward, non-technical guide facilitates a qui [...]
Detect the source of call glitches with on-demand, real-time monitoring. With 3CX V20 enables you to monitor call quality issues with the Call Monitoring Tool. This means you can diagnose and solve any problems in record time. From the 3CX apps this can be done in real-time during a call. Easily identify and isolate which leg of the call is causing the issue, with a simple clic [...]
What to do when you don’t receive your Web Meeting report email. Video recording, video recording, where art thou video recording! You've just had a productive and successful Web Meeting session. You're now eagerly waiting for the report email with the recorded video. To your surprise the email hasn’t arrived! Worried that it’s gone and lost forever? Worry not! There are severa [...]
Auto starting Chrome / Edge to get Push Notifications In this blog, we focus on two actions - push notifications and enabling the option to auto start your PWA app upon sign in, across two different browsers - Chrome or - if you’re using Windows, then Edge. Read on to learn more about what you can expect when using your PWA app with either browser as well as the steps you need [...]
We’ve put together a detailed guide on how to reset passwords and secure your admin console, covering all major steps you can take. We’ve included changing your root credentials and what to do if you’ve forgotten them. We also take you through the all important steps of setting a system owner up. Perhaps you want to reset user credentials via the Web Client Admin view, or perfo [...]
With Update 6, we introduced 4 new security roles, in addition to the 3 existing ones, making management of the system much simpler and more secure! Each user can now have one role, which will be valid in all the Groups the user is a member of. In the Version 18 Update 6 release, we went through these roles briefly and included some more details in the "Setup your team" manual. [...]