Linking your CRM system with 3CX saves agents’ time finding client records, allows for personalized welcome messages, and improves workflow timescales. 3CX supports a large number of CRMs out of the box. For other CRMs, we encourage administrators to integrate using the 3CX CRM Wizard. The wizard allows you to easily create templates to link 3CX with any REST API-supported CRM, [...]
All partners and customers using IP-based SIP carriers can now use Hosted by 3CX, our fully managed hosted solution. We’ve enabled over 100 IP-based providers, available with their templates inside Hosted by 3CX. This makes the transition to our hosting service even easier than before! Why registration-based is the preferred option Registration-based trunks with no IP fixation [...]
We’ve made upgrading even easier! Administrators can now upgrade end-of-life version 15.5 instances directly to the latest V18 release. No middle step Previously, when upgrading from version 15.5 to 18, admins needed to first backup and restore the configuration onto a v16 instance. Then carry out the same backup and restore process again from v16 to v18. Now they can skip the [...]
The 3CX iOS App official release is now ready to be downloaded via the App Store. iOS users connected to the latest PBX version are guaranteed a better user experience, and gain access to many features such as quick actions and customizable notification sounds. Don’t miss out. Upgrade to v18 Users still connected to a 3CX V16 instance will be notified to upgrade to V18 upon the [...]
The official release of the 3CX Android App is now available to download via the Google Play Store. Upgrading your PBX to version 18 offers a better user experience on your Android device, as well as accessing new features such as notification shortcuts. Version 18 notification After the app update, any users still connected to a PBX running V16 will be notified to update it to [...]
Call out in one click when using the Click2Call browser extension. We have created a simple method to restore single click calling, to streamline the user experience. Why the extra dialog? The Click2Call browser extension allows phone numbers on any webpage or CRM system to be ‘clickable’ sending the number to your Web Client or Desktop app. Currently, newer versions of Google [...]
This update introduces Progressive Web App (PWA) support for the Web Client. This new technology supported by both Chrome and Edge, offers an app-like experience without installing a full app. It enables the web client to remain active, so calls are never missed. An always active client The PWA can be added as a shortcut on the desktop/taskbar, and configured to automatically r [...]
With our latest 3CX App Beta for Android, now available for download, fast chat ‘reply’ and ‘mark as read’ features are now at your disposal. Upgrade the PBX to the latest version 18 in order to benefit from these new features. Instant response with fast reply 3CX chat messages can now be responded to from the notification center. Once a chat message is delivered, users can opt [...]
Our latest 3CX iOS App, currently in Beta now provides an even better user experience, fast voicemail access and much more. We highly recommend you upgrade the PBX to the latest version 18 in order to benefit from all the new features it provides. Fast voicemail access For faster access to voicemail, our latest client provides a dedicated voicemail button on the application tab [...]
With v18 update 2 we updated the Chrome and Edge Extension to work optimally for v18. To reiterate: Apps and Extensions are always for the latest version of 3CX. However, this means that v16 users no longer have access to the extension with the integrated dial pad. If you do not want or cannot move to v18 now, this update allows you to use the old extension with v16. You will n [...]