Expanding AI with knowledge sources, PA call handling and Boss-Secretary updates. Update 8 BETA 2 builds directly on the previous ALPHA and BETA releases. In this update, we introduce knowledge sources, the new AI Personal Assistant role, Boss-Secretary improvements, an additional voicemail delivery option and the new Enterprise Plus edition. Read on to learn everything in BETA [...]
Boss-Secretary support and updates to SDK for Jabra and Yealink. Hot on the heels of the successful BETA 2 release, we’re rolling out Beta 3 of the 3CX Windows Softphone V5.4. Next stop - final! Read below for more information. Boss-Secretary Support With the release of Version 20 Update 8 Beta, the Windows Softphone now includes support for the new Boss-Secretary feature. Once [...]
Boss-Secretary support and other fixes. With a successful iOS BETA 2 release, we’re moving forward with BETA 3 of the 3CX iOS App. The final release is coming up next! Here’s a quick look at what’s included. Boss-Secretary Support Following the release of Version 20 Update 8 Beta, the iOS app now includes support for the new Boss-Secretary feature. Once a user is configured wit [...]
Boss-secretary support and Android Auto updates. Following a successful BETA 2 release of the Android App, we’re now releasing a beta 3. Next stop - final! Read on for details on what’s new in this beta. Updates to Android Auto We’ve introduced improvements to the new Android Auto integration, refining core behavior and resolving several issues. The result is a more reliable, r [...]
Desktop app (Electron) to be blocked by mid to end January 2026. The old Electron-based 3CX Desktop App has been officially deprecated for some time. However it still appears to be in use. Administrators of 3CX systems should know therefore that we will block connection from this app shortly as it is no longer secure and uses old connection mechanisms that are not compatible wi [...]
Improving routing and introducing shared voicemail. Update 8 is all about AI! With the recent ALPHA release we formally launched our AI chapter complementing our existing AI capabilities, including the AI Receptionist. The BETA now builds on that foundation with AI Call Screening across all apps, new Boss-Secretary call handling and further AI Receptionist improvements. Along w [...]
Android auto support and AI call screening. Following the successful Beta release we’re now rolling out Beta 2 of the 3CX Android app V5.4. This update brings full Android Auto support for calls, AI call screening on devices running Version 20 Update 8 Beta, as well as shared voicemail for queues and ring groups. Read on to learn more! Android Auto Support With Beta 2, users ca [...]
AI call screening and shared voicemail. Following the successful release of the previous Beta we’re now rolling out Beta 2 of the 3CX iOS App V5.4. This update introduces AI call screening and adds shared voicemail visibility for queue and ring group agents. Read on for details! AI Call Screening With Version 20 Update 8 we introduced the AI Receptionist. iOS Beta 2 now brings [...]
Adding AI call screening and shared voicemail. Following the successful Beta release we’re now rolling out Beta 2 of the 3CX Windows Softphone V5.4. This update introduces AI call screening and adds shared voicemail visibility for queue and ring group agents. Read below for more information on each! AI Call Screening With Version 20 Update 8 we introduced the AI Receptionist. B [...]
To be applied as soon as possible. We’ve released a Hotfix Build 20.0.7.1080 for Update 7 that addresses key stability and maintenance issues affecting outbound rules, voicemail notifications, backups and TimescaleDB metrics. We strongly recommend all users running Update 7 (or earlier) to apply this hotfix as soon as possible. What’s Fixed In This Build Outbound Rule – second [...]